Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Global Service Professional

Working at Abbott

Our location in Irving, TX. currently has an opportunity for a Global Service Professional. The global service professional provides Level 3 field support globally; including training; remote support; and onsite support. Liaison between global field service organization; and internal functions such as manufacturing; quality; R&D; etc. Develops service strategy and documentation for both customer and employee support. Provides SME support of cross-functional teams and executes assigned service deliverables. Mentors Associates on Global Service roles and responsibilities. Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution. Ensures compliant, technically accurate service documentation. Works closely with R&D; TPD; and Marketing to develop and implement service strategy on existing and new products.

What You’ll Work On

Responsible for implementing and maintaining the effectiveness of the quality system.

1. Level 3 Field Support:  

• Provides phone email coverage and documentation.

• Identifies and troubleshoots basic instrument and/or assay issues. This includes the use of the service tools; manuals and log analysis; as appropriate.

• Develop action plans for account resolutions.

• Performs technical responsibilities of local service personnel, such as performing repairs; TSBs; and installs.

• Performs data gathering and monitoring of service goals.

2. Training:

• Trains students (internal or external) in either classroom or field setting. Field co-travels to receive On the Job (OJT) training.

• Follows processes and procedures related to instrumentation and how to properly interact with customers.

• Critically evaluates student performance and provides feedback to management team.

• Trains/mentors new trainers -Subject Matter Expert (SME) for technical content development and review.

3. Service Documentation:

• Redlines and/or develops service/ quality documents with assistance by senior professional.

• Subject Matter Expert (SME) for cross functional site documents.

• Performs service documentation approval process while forming relationships with the appropriate areas.

4. Product Support

• Represents Global Service at cross functional meetings.

• Manage deliverables assigned; which includes due dates; resources and time needed; etc.; as a member of a project team. Drives service deliverables by working closely with planning; quality; engineering; etc.

5. Service Strategy

• Identify; develop; and implement new service tools; parts; and procedures to reduce service costs globally. This includes providing input on retrofit budget strategy and Top 10 issue tracking.

• Lead cross-functional teams (TPD; manufacturing; local service; etc.) to resolve instrument; software and/or assay issues quickly and effectively. -Works with field and planners on part stocking recommendation.

Required Qualifications

• BS Degree in Science; Engineering; Allied Health or related field

• Minimum 1-3 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field

• 50% Global Travel

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

     

The base pay for this position is

$68,000.00 – $136,000.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

TM Transfusion Medicine

        

LOCATION:

United States > Irving : LC-02

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEOEnglish.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEOSpanish.pdf