About this role
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
We have an exciting opportunity for a Technical Service Specialist to join the team to manage London.
As a Technical Service Specialist, you will play a key role in supporting Abbott’s diagnostics customers by ensuring fast, reliable and high‑quality technical service across your territory.
You will provide first‑line service backup to Abbott Ambassadors, resolving service interventions requiring less than four hours of labour, helping maintain service continuity and customer confidence.
Your responsibilities will also include planning and delivering scheduled preventive maintenance, supporting instrument installations, and contributing to the overall efficiency, performance and growth of the district.
Success in this role will be measured by your ability to consistently meet service key performance indicators, achieve high customer satisfaction (NPS), and support profitable and sustainable business growth within your territory.
Knowledge, Skills and Abilities
To be successful in this role, you will bring a strong technical foundation combined with customer‑focused communication skills.
Bachelor’s degree or equivalent qualification or experience required; an Engineering degree (medical, electrical, mechanical or medical technology) is preferred
Proven experience in a similar technical service role, supported by management and customer references, or entry via a Graduate Development Programme
Strong ability to engage effectively with customers, particularly laboratory staff and key stakeholders
Recognised technical expert for assigned product lines
Strong communication skills with the ability to explain technical concepts clearly and confidently
Demonstrated capability to identify issues, drive root‑cause analysis and deliver effective resolutions
Confident user of analytical tools and software to support troubleshooting, reporting and decision‑making
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career.
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Other facts
About Abbott Laboratories
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews.
We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
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What you'll do
- The Technical Service Specialist will support Abbott’s diagnostics customers by providing fast, reliable, and high-quality technical service. Responsibilities include planning and delivering preventive maintenance, supporting instrument installations, and ensuring service continuity.
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