About this role
PURPOSE OF THE JOB
Works in a call center environment under supervision on defined work assignments while following established procedures. Exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, Abbott field personnel, patients, and various internal departments.
ROLES & RESPONSIBILITIES
- Is readily available to callers to respond and to document inquiries regarding technical questions, issues and/or complaints, as well as adverse events by identifying and collecting relevant information from callers.
- Documents all product contacts via active and clear notetaking. Prepares Field Contact Reports (FCRs) and forwards them to the Product Performance Group per department policies.
- Adheres to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy.
- Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
EDUCATION & COMPETENCIES
Preferred:
- Track record as a technical specialist or in a customer service role.
- Good verbal and written communication skills in English and local language. Fluent in English.
- Successful engagement with customers.
- Experience in use of analytical tools and software.
- Ability to work within a team in a fast-paced changing environment.
- Strong organizational and follow-up skills, and attention to details.
Other facts
About Abbott Laboratories
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews.
We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
Terms of Use: https://www.abbott.com/social-media-terms-of-use.htm
What you'll do
- The specialist responds to and documents inquiries regarding technical questions and complaints from various stakeholders. They also prepare Field Contact Reports and adhere to company policies.
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