Job Description:

The Warranty Support Specialist II at AAON is a mid-level role responsible for managing more complex warranty claims, analyzing trends, and supporting continuous improvement initiatives. This position serves as a liaison between customers, service providers, and internal departments to resolve warranty issues efficiently and accurately. The specialist contributes to process improvements and may assist in training junior staff. This role is ideal for individuals with experience in technical support or warranty administration in a manufacturing or HVAC environment.

Back to the “BASX”

With core values based on People, Product, Pride and Perseverance, BASX, located in Redmond, OR, was founded in 2014 by two entrepreneurial engineers who had a vision for providing precision air handling systems. Fast forward just 10 years, BASX, now an integral part of AAON, is an industry leader in the innovative research, development, design and manufacturing of custom heating, ventilation, and air conditioning (HVAC) solutions.

Our goal is to partner with companies, in a wide range of industries such as data centers, clean rooms and surgery centers, who come to us with complex challenges that need to be resolved. Our team has a world-class reputation for manufacturing custom HVAC solutions that exceed our customers' needs and expectations, and we are proud to manufacture over 90% of our units, from start to finish, right here in beautiful Central Oregon.

Our team is rapidly increasing, from 200 employees in 2022 to over 800 today, to meet the demand for our innovative solutions, and we are looking for talented individuals within a broad range of specialties to continue this incredible growth.

If you are looking for a job in a dynamic, fast-paced, growing, and fun environment where you can develop and hone your skills, we want to meet you. Our team enjoys flexible shift schedules and generous benefits, including medical, dental and vision, and short- and long-term disability as well as both a 401(k) and an HSA (Health Savings Account) with a 175% employer match. We welcome people who have a passion for ingenuity, perseverance, and pride, and who love innovation and the satisfaction of knowing their work matters.

Work for one of the fastest growing companies in Central Oregon, building state-of-the-art commercial HVAC systems! We are currently hiring Entry-Level Assemblers to support our production operations. This is an excellent opportunity for individuals who are looking to start their career in manufacturing and gain valuable experience in a dynamic work environment. Work on our fast-paced assembly line rotating between positions like assembly, piping, electrical, finishing, testing, and wrapping. Learn multiple trade skills and develop your career in manufacturing!
 

The Warranty Support Specialist II handles escalated claims, performs root cause analysis, and supports warranty data reporting and process optimization.

Primary duties may include, but are not limited to:

· Review and process complex or high-value warranty claims.

· Investigate recurring product issues and collaborate with engineering and quality teams.

· Communicate with customers and service providers to resolve disputes or clarify policies.

· Analyze warranty data to identify trends and recommend improvements.

· Assist in updating warranty documentation and training materials.

· Support audits and compliance with warranty procedures.

· Mentor and support Warranty Support Specialist I team members.

· Participate in cross-functional meetings to improve product reliability and customer satisfaction.

Education and Experience Requirements:

Requires a high school diploma or GED

Preferred: Associate’s or Bachelor’s degree in Business, Engineering Technology, or a related field.

Knowledge, Skills, and Abilities:

· Strong understanding of warranty processes and customer service.

· Ability to analyze data and identify trends or root causes.

· Proficiency in Microsoft Office and warranty management systems.

· Excellent written and verbal communication skills.

· Ability to manage multiple priorities and resolve conflicts or any combination of education and experience, which would provide an equivalent background.

Essential Mental and Physical Functions:

This role requires analytical thinking, problem-solving, and the ability to manage complex tasks independently.

Requirements:

· Ability to sit and work at a computer for extended periods.

· Visual acuity for reviewing technical documents and data.

· Mental focus for handling escalated issues and multitasking.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Benefits and Compensation Summary:

We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including:

• Tuition reimbursement

• Paid time-off

• Paid holidays

• Healthcare insurance & Health Savings Accounts

• Profit sharing or Annual Incentive Plan Bonus

• Premium 401(k) plan

Pay Range:

$20.90 - $31.36