Assistant Service Manager
full-time•Knoxville
About this role
JOB TITLE: Assistant Customer Sales Manager
FLSA STATUS: Hourly
Summary:
Provides quality customer service to customers through the proper usage of all sales procedures. Answers telephone and set appointment times for customers, utilizing Telephone Procedures. Support Customer Service Manager as directed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Engages and consults incoming customers, both in-person and over the phone, to successfully generate and close sales as directed by Customer Service Manager
- Support Customer Service Manager as directed
- Follows AAMCO sales procedures
- Order repair parts as necessary
- Enter vehicle data into AMS System
- Process Payment Information from Customer
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE:
High School Diploma or Equivalent.
5+ years of sales/customer service experience.
5+ years of automotive experience
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES:
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Remain calm and professional in stressful situations.
- Detail oriented while maintaining an extremely positive attitude.
- Must be able to work independently and productively with minimum supervision.
- Team players with a "can do" attitude that can work in a fast-paced environment.
- A well organized and self-directed individual who is a team player and takes initiative.
- Ability to manage multiple projects concurrently
- Strong communication and interpersonal skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee may be required to reach with hands and arms. The employee is occasionally required to stand; walk; and taste or smell.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
What you'll do
- The Assistant Service Manager engages with customers to generate and close sales while supporting the Customer Service Manager. Responsibilities include following sales procedures, ordering parts, entering vehicle data, and processing payments.
About AAMCO Transmissions and Total Car Care
AAMCO Transmissions and Total Car Care is the world's largest chain of transmission specialists and a leader in total car care services. The AAMCO brand has over 600 automotive centers throughout the United States and Canada. Established in 1962, AAMCO is proud to have served more than 35 million drivers.
We have the best technicians and sales people in the automotive industry. Do you have what it takes to join the AAMCO team? For an Opportunity to Own an AAMCO Franchise, visit www.franchises.aamco.com
Ready to join AAMCO Transmissions and Total Car Care?
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Frequently Asked Questions
What does a Assistant Service Manager do at AAMCO Transmissions and Total Car Care?
As a Assistant Service Manager at AAMCO Transmissions and Total Car Care, you will: the Assistant Service Manager engages with customers to generate and close sales while supporting the Customer Service Manager. Responsibilities include following sales procedures, ordering parts, entering vehicle data, and processing payments..
Is the Assistant Service Manager position at AAMCO Transmissions and Total Car Care remote?
The Assistant Service Manager position at AAMCO Transmissions and Total Car Care is based in Knoxville, Tennessee, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Assistant Service Manager position at AAMCO Transmissions and Total Car Care?
You can apply for the Assistant Service Manager position at AAMCO Transmissions and Total Car Care directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.