Operations Analyst

As an Operations Analyst, you are capable of developing, testing, and deploying reports used to support the business. You will be querying large datasets with SQL, developing Tableau reports, and working on various ad-hoc data requests.

What You Will Do

• You will monitor various inboxes and address the needs of our internal customer base
• You will query data for various ad-hoc data needs
• You will also identify and analyze trends to present to peers and managers
• You will design, develop, and deploy various KPIs to track Service Quality, Productivity, Frequency, and Severity, along with developing reports to track new initiatives, annual performance goals, and provide analysis for recent results
• You are highly organized and able to work on multiple projects and ad-hoc requests each week, prioritize the various tasks for each project, communicate effectively on the progress made during the week or explain the challenges that are impacting a deadline and estimate when that project can be delivered  

What You Will Need

• To thrive in this role, you will have experience in a traditional data or analytics corporate environment
• You have the ability to learn new methodologies, databases, analytical tools and Ad Hoc reports.
• You have excellent skills in using Microsoft Excel and PowerPoint
• You have excellent Tableau and SQL skills. Tableau/SQL certification is a plus
• You will have some experience with Python and Jupyter Notebooks
• You have the ability to analyze, organize and shift priorities to meet the needs you your manager/supervisor

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Remarkable benefits:

•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer