Driving School Administrative Support Specialist

AAA Northern New England has an in-office opportunity for an Administrative Specialist / Driving Instructor position in the Portland, ME office.

This position provides a wide variety of clerical and administrative support to staff of the Driving School. Answers incoming telephone calls, prepare a variety of correspondence and reports, maintain office supplies, perform file/record maintenance, and make appointments. This role additionally performs in-car driving instruction to novice drivers.

What You’ll Do:

• Preparing reports, spreadsheets, and memos for department staff and/or management; composing, typing and proofing correspondence, reports and forms; balancing cash drawers; posting ledgers; resolving overages/shortages; managing Accounts Receivables, etc.

• Maintain office filing systems. Update and maintain records which may include databases or other computer records. May process information of a confidential or technical nature.

• Monitor the operating condition of all office equipment. May also be responsible for monitoring inventory of office supplies and equipment. Place supply orders as necessary.

• Member service functions such as reception, call handling, etc.

• Conduct behind-the-wheel training to drivers of all ages and experience levels as prescribed by the AAA Driving School curriculum and training program

• Utilize our driving school software to record and maintain student progress

• Responsibility for evaluating student’s performance and provide additional support as needed

• Maintain knowledge of safe driving and defensive driving practices and maintain all records required by the state of Maine and New Hampshire.

• Works under general supervision. Makes decisions according to established guidelines.

Qualifications:

• Moderate Proficiency in Microsoft Office software products

• Moderate verbal, telephone and written communication skills required.

• Requires ability to prioritize and multi-task, while maintaining a high level of detail and accuracy.

• Confidence in your ability to interact well with the public and teens.

• Have a strong motivation to improve safe driving practices of all drivers

• Have flexibility enough to accommodate the availability of our students, which means working some weekday evenings and occasionally a weekend when necessary.

Must Haves:

• High School or GED

• Valid driver’s license and an acceptable driving record

• Must have a minimum of 3-5 years of driving experience

• Will be required to take and pass a physical exam for licensing by the state

• Will be required to pass a background check and drug test

Remarkable benefits:

•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer