Insurance Training, Development, and Quality Manager

Insurance Training, Development, and Quality Manager

About AAA Washington!

At AAA Washington we equip our members with trusted service and expertise to confidently travel through life.  We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work.

We encourage applicants from all backgrounds, experiences, and abilities to apply.

Why You’ll Love Working Here

At AAA Washington, we offer:

• Meaningful work with real impact

• Competitive pay and comprehensive benefits

• Opportunities for growth, learning, and career development

• A collaborative, respectful, and inclusive culture

• Hybrid work opportunities

Position Summary

The Training, Development, and Quality is responsible for the strategic management of the training and development efforts for the Insurance team.  This person will combine deep expertise in instructional design with strong communication skills to create impactful learning experiences that elevate operational quality. They will lead a team with a focus on professional development, design and deliver innovative training programs, and ensure measurable learning outcomes

This position is ideal for an engaged and inspiring leader who thrives on developing talent and driving performance excellence.

What You’ll Do

Core Responsibilities

• Oversee the needs analysis on an ongoing basis to determine training needs and establish objectives for the department, team, or individual and partner with key stakeholders to support initiatives.

• Oversee effectiveness of training and development programs by assessing learning application, follow-through, and performance improvement.

• Manage learning technologies, including collaboration platforms.

• Responsible for overall quality of training by the team, using data and metrics to determine ROI on training programs and training specialist performance.

Supervisory Responsibilities

• Provides direct management to training team.  

• Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers.

• Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning monitoring, appraising, and reviewing employee job contributions; maintaining compensation, resolving problems, and implementing change.

Process, Quality, and Collaboration

• Collaborate with leadership to build new training programs.

• Collaborate with senior leadership to test new product, system, and procedure implementation.

• Develop and implement process improvements and efficiencies for training.

• Contribute to key performance metrics, service levels, and operational plans.

Culture and Values

• Demonstrate behaviors aligned with AAA Washington’s mission, values, and standards

• Foster a respectful, collaborative, and inclusive work environment

What Success Looks Like

• Consistent delivery of accurate, high-quality work

• Positive feedback from customers and internal partners

• Strong performance against KPIs and service expectations

• Effective collaboration and communication

• Demonstrated reliability, accountability, and professionalism

Minimum Qualifications

• Bachelor’s degree (BA) in business or similar field or equivalent experience

• 4+ years’ training experience in the insurance industry

• 3+ years’ experience in management or supervisory role

• Active WA State Property & Casualty and Life & Disability Insurance license

Preferred Qualifications

• Experience utilizing industry technology and platforms

Knowledge, Skills, and Abilities

• Technical aptitude in systems and process improvement.

• Skill in working as part of a team, collaborating with colleagues, establishing rapport, and gaining the trust of others.

• Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.

• Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.

• Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.

• Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it.

• Capable of mentoring, motivating and guiding others toward both individual and organization goals. 

• Highly effective facilitation and project management skill sets.

• Skilled in using appropriate interpersonal styles to relate positively to others and reduce conflict.

• Skilled in mentoring, motivating and guiding others toward both individual and organization goals.

• Ability to create a culture of diversity, inclusivity, collaboration, and teamwork

Compensation, Work Location, and Benefits

Location: Bellevue, WA (Hybrid)
Pay Range: $88,026-$101,286 annually
Employment Type: Full Time

We offer a competitive total rewards package, which may include:

• Medical, dental, and vision coverage

• Paid time off and paid holidays

• Retirement plan with employer match

• Life and disability insurance

• Flexible spending accounts

• Professional development and training

• Wellness and employee assistance programs

• AAA Premier RV Membership for your household

Work Environment and Physical Requirements

• Hybrid work environment

• Standard office or operational environment

• Ability to remain seated or active for extended periods, as required

• Regular use of computer, phone, and office or operational equipment

Additional Information

• Equipment Used: Laptop, mobile phone, virtual technologies.

• Travel: Occasional travel may be required.

Equal Employment Opportunity Statement

AAA Washington is an equal opportunity employer. We are committed to providing reasonable accommodation to individuals with disabilities and ensuring an inclusive hiring process.