Business Systems Analyst

BUSINESS SYSTEMS ANALYST

About AAA Washington!

At AAA Washington we equip our members with trusted service and expertise to confidently travel through life.  We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work.

We encourage applicants from all backgrounds, experiences, and abilities to apply.

Why You’ll Love Working Here

At AAA Washington, we offer:

• Meaningful work with real impact

• Competitive pay and comprehensive benefits

• Opportunities for growth, learning, and career development

• A collaborative, respectful, and inclusive culture

• Hybrid work opportunities

Position Summary

The Business Systems Analyst will analyze business needs for lead generation, refine requirements, and upload sales leads into Salesforce using the Dataloader tool.  This role will also work with our CPIM on continuous improvement for sales tools and processes, including auditing our sellers for compliance with training and best practices. 

This role will work cross-functionally and will commonly interact with IT, Data Science, Sales Leadership, Marketing, and Training.

What You’ll Do

Core Responsibilities

• Provide analytical guidance and support for stakeholders including mapping and documentation of business processes, facilitating implementation of process improvements, implementing technical solutions, and facilitating operational transformation.

• Participate in planning, prioritization, development, and release of activities process to deliver business value.

• Partner with others in support of product development, integration with operations and workflows, and provide subject matter expertise for on-going product and business system application development.

• Responsible for converting business requirements into design/requirements documents, user stories and acceptance criteria.

• Support and coordinate with vendor resources as required to deliver business solutions.

Customer / Stakeholder Support

• Respond to inquiries professionally and resolve issues with accountability and empathy

• Escalate complex issues appropriately while maintaining ownership

Process, Quality, and Collaboration

• Follow established processes while identifying opportunities for improvement

• Maintain accurate documentation and records

• Partner with team members and leaders to support department goals

• Contribute to key performance metrics, service levels, and operational plans

Culture and Values

• Demonstrate behaviors aligned with AAA Washington’s mission, values, and standards

• Foster a respectful, collaborative, and inclusive work environment

What Success Looks Like

• Consistent delivery of accurate, high-quality work

• Positive feedback from customers and internal partners

• Strong performance against KPIs and service expectations

• Effective collaboration and communication

• Demonstrated reliability, accountability, and professionalism

Minimum Qualifications

• Bachelor’s degree (BA) in computer science, business, statistics, or equivalent experience.

• 3+ years’ experience in business analytics and project management role

Preferred Qualifications

• Experience with Salesforce

• Experience with SQL and Tableau

• Six Sigma Certification

Knowledge, Skills, and Abilities

• Ability to challenge assumptions while maintaining an open and learning mindset

• Ability to thrive in an environment with competing priorities from multiple stakeholders

• Skilled in analyzing information, problems, situations, practices, or procedures to define the problem or identify patterns, relationships, and actionable insights

• Ability to be agile; able to adapt to situations that involve rapidly changing tasks, shifting priorities, competing demands or transitions into new assignments

• Ability to work independently as well as collaboratively with team members and with partners across business units

• Ability to establish rapport and gain the trust of others, motivate/influence others to actions that drives business impact and alignment

• Knowledgeable about developing insights from data.

Compensation, Work Location, and Benefits

Location: Bellevue, WA  (Hybrid)
Pay Range: $80,168-$90,372 annually
Employment Type: Full Time

We offer a competitive total rewards package, which may include:

• Medical, dental, and vision coverage

• Paid time off and paid holidays

• Retirement plan with employer match

• Life and disability insurance

• Flexible spending accounts

• Professional development and training

• Wellness and employee assistance programs

• AAA Premier RV Membership for household members

Work Environment and Physical Requirements

• Hybrid work (in-office 1-2 days per week)

• The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

Additional Information

• Equipment Used: computer, various virtual technologies, other office equipment

• Travel: rarely travel

Equal Employment Opportunity Statement

AAA Washington is an equal opportunity employer. We are committed to providing reasonable accommodations to individuals with disabilities and ensuring an inclusive hiring process.