It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Learning Consultant - The Auto Club Group

What you will do:

Reports to: Manager Learning & Development or Director Learning & Development

Facilitate and evaluate highly advanced technical, non-technical or leadership development programs for all employees in assigned business units, assigned management level(s) within the company or corporate-wide initiatives.  Apply instructional design concepts and methodologies to evaluate and analyze the design integrity of training projects, programs and curriculums.  Develop and revise course curriculums and content for assigned initiatives.  Work with vendors to identify learning solutions and customizations for training programs.  Manage client and vendor relationships.  Ensure that learning and development initiatives drive performance to targeted departmental and corporate goals. 

Serve as a subject matter expert by providing insight and trusted performance-consulting advice to all levels of management.  Conduct needs assessments to identify employee development needs and gaps in training.  Work independently or lead project teams tasked with developing and executing learning strategies, evaluating the impact of training initiatives against predetermined metrics and identifying or developing solutions for highly complex problems.  Forecast and communicate potential project outcomes to senior leaders and business units.  Ensure cost-effective completion of highly complex assignments and large scale projects within specified deadlines while adhering to established department and company guidelines.

Maintain current and emerging knowledge of learning and development standards and techniques.  Make recommendations for improvements to training and facilitation methods, processes and procedures used within department.  Act as a resource to less experienced staff. 

Supervisory Responsibilities:

None

How you will benefit:

• A competitive annual salary between $74,900 - $95,000 with annual bonus potential based on performance

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor Degree in Education, Training or a related field or equivalent experience
• Certification in Training, Facilitation or Coaching

Experience:

Proven experience in/with:

• facilitating and evaluating training programs for adult learners using a variety of media or instructional delivery methodologies
• developing updates to course curriculum and facilitation processes
• managing multiple competing priorities/projects
• providing guidance and work direction to less senior personnel
• facilitating meetings, workshops and presentations
• benchmarking and trend analysis
• performance analysis
• determining and recommending solutions to training issues
• coaching and mentoring adult learners
• leading small to large-scale Learning and Development project team
• designing learning solutions for Instructor Lead, eLearning, Virtual or blended platforms

Knowledge of:

• adult learning theories, training methods and techniques
• Microsoft Office applications, Microsoft SharePoint, Adobe Creative Suite
• principles of performance analysis
• needs assessment and task analysis principles
• instructional design theory, concepts and practices
• extensive knowledge of one or more of the following fields:

• Travel
• Membership
• Insurance /Claims
• Roadside Assistance
• Call Center Environment
• Sales
• Customer Service
• Leadership Development

Skills & Ability to:

• lead large scale long-term learning and development projects
• participate in performance consulting for management to include performance analysis, design, delivery and implementation of performance improvement interventions in a business environment
• design and develop learning solutions; including but not limited to eLearning, Virtual, Instructor Lead and blended platforms
• manage client/vendor relationship
• develop and execute training and development strategies
• observe, evaluate and provide coaching and feedback
• develop and make presentations to large groups of employees
• communicate effectively within a work environment
• conduct needs assessments
• identify new learning opportunities
• analyze and resolve problems
• travel throughout the assigned region
• work irregular hours

III. Preferred Qualifications

Education:

• Master’s Degree in Education, Training, Instructional Design  or a related field
• ATD, CPLP Certification
• Performance Consulting, HPI or OD Certification

Experience:

• 2-5 years of experience within L&D with Executive Development Initiatives
• Develop and deliver executive level programs, including succession planning
• Strong organizational, planning, and program/project management skills
• Strong executive-level written and oral communication
• Prior experience within Workday

IV. Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.   Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.