AAA is hiring for a Director, Business Optimization to join our team!

Position Summary:

The Director, Business Optimization serves as an enterprise leader responsible for designing, embedding, and scaling continuous improvement capabilities across the organization. This role blends hands-on execution with people leadership to drive measurable improvements in operational efficiency, service quality, member and associate experience, and financial performance. The Director partners closely with senior leaders and line-of-business teams to identify operational disruptors, prioritize high-impact opportunities, and translate strategy into execution. As a thought leader in process excellence, this role champions improvement methodologies, establishes a sustainable opportunity pipeline, and delivers cross-functional change that produces tangible, P&L-backed results.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• A competitive salary; the starting base salary range is: $105,147-$184,061
• Annual Bonus + Annual Merit Increase Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

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The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

What You'll Do:

Enterprise Strategy & Partnership

• Act as a strategic partner to business leaders to identify, prioritize, and execute high-impact optimization initiatives aligned to enterprise goals and strategy.
• Design and evolve the organizational approach to process improvement, operational excellence, and transformation.
• Establish strong cross-functional partnerships to align priorities, resources, and outcomes.

Process Optimization & Results Delivery

• Lead and directly execute initiatives focused on productivity improvement, expense reduction, revenue optimization, and service quality.
• Quantify, track, and validate financial and operational benefits, ensuring linkage to P&L results.
• Define and monitor key performance indicators (KPIs), including ROI, productivity gains, member satisfaction, and associate engagement.

Team Leadership & Capability Building

• Build, lead, and develop a high-performing Business Optimization team.
• Provide coaching, mentorship, and development for team members executing process initiatives and pursuing formal certifications.
• Establish scalable structures, governance, and intake processes to sustain a robust opportunity pipeline.

Change Management & Communication

• Ensure disciplined change management practices are embedded within all initiatives to drive adoption and sustainability.
• Communicate progress, outcomes, and lessons learned across all levels of the organization.
• Serve as an enterprise advocate and educator for continuous improvement and business optimization practices.

Minimum Requirements:

• Bachelor’s degree in Business, Operations, Finance, or a related field required.
• Master’s degree preferred.
• 10+ years of progressive experience leading enterprise or cross-functional process improvement initiatives.
• Proven experience managing and developing a process improvement or operational excellence team.
• Experience in high-volume, transactional environments preferred (e.g., retail, automotive, call centers, shared services).
• Strong background in strategic planning, budgeting, and financial analysis.
• Six Sigma Black Belt or comparable process improvement certification strongly preferred.

Knowledge, Skills & Abilities:

• Deep expertise in Lean, Six Sigma, Kaizen, process management, and root cause analysis.
• Demonstrated ability to lead complex, cross-functional initiatives from concept through sustained results.
• Strong quantitative and analytical skills, including value stream mapping, process capability analysis, and financial impact assessment.
• Ability to operate effectively in a decentralized, matrixed environment.
• Strategic thinker with the ability to pivot between enterprise strategy and hands-on execution.
• Strong influencing, facilitation, and communication skills, with executive-level presentation capability.
• Proven change leader with the ability to drive adoption and cultural change.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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