Product Owner - Policy Admin

Overview

Why AAA Life

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969.  At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most.  By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us.   We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.

We need an ambitious, curious leader to join AAA Life's Policy Admin team as a Product Owner to help drive the biggest change in the company's history.

How You’ll Work

Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)

Relocation Eligibility: Available 

Responsibilities

What You Will Do 

AAA Life Insurance Company seeks a curious and creative Product Owner to join our Policy Admin Team. The Policy Administration team was the pioneer of AAA Life’s digital transformation effort. In this role, you’ll be building upon this effort, defining our administration systems’ north star, and leading a team to get there. The successful candidate will develop a deep understanding of the AAA Life product suite, how they’re distributed, and the human and algorithmic steps it takes for an application to become a policy. You will be working cross-functionally with distribution, compliance, underwriting, and actuaries to fully understand and optimize complex insurance products and business processes. 

In this role, you’ll run your own scrum team of developers and quality assurance engineers and collaborate with product designers and business analysts to execute the product roadmap to meet our business needs. You will play a key role in “build or buy” decisions and manage vendors and their configuration vs customization decisions. 

• Develop the product strategy that supports the business’s goals.

• Advocate for great user experiences when coordinating product development with business stakeholders to align priorities. 

• Own the platform strategy – long-term system health, scalability, and architectural tradeoffs. 

• Build or refine features to strengthen and grow our product portfolio while balancing against regulatory restrictions or business constraints. 

• Be comfortable standing behind product decisions in a highly constrained and ambiguous environment. 

• Lead the product development process from evangelizing the roadmap to creating detailed product requirements and managing prioritization.

• Collaborate with engineering leadership, product designers, and a Scrum team of developers to execute the product vision. 

• Oversee production issues and resolution by coordinating across other product teams and 3rd party vendors. 

• Use quantitative and qualitative data to understand customer needs and drive decision making. 

Qualifications

Qualifications 

Basic Required Qualifications 

• Bachelor's degree or relevant work experience.
• 5+ years of work experience with 3+ years as a product manager or product owner.
• A track record of increasing responsibility in product management.
• Highly effective at building collaborative relationships across an organization 
• Experience developing and deploying features for a highly considered product or service. 
• Strong understanding of agile principles and practices, with experience in managing backlogs, writing user stories, and facilitating sprints. 
• Proficiency in agile tools and software (e.g., JIRA, Confluence). 
• Strong analytical and problem-solving abilities, with a knack for identifying and resolving issues efficiently.
• Excellent verbal and written communication skills, capable of articulating complex concepts clearly to various audiences. 
• Meticulous attention to detail with the tenacity to pursue complex problems. 

Preferred Qualifications

• Experience at a high-growth startup, consulting, or within insurance or financial services is a plus.
• Familiarity with business analysis tools (e.g., Microsoft Excel, Miro) is advantageous. 
• Knowledge of SQL and Business Intelligence tools like PowerBI or Tableau.

Position Success Criteria

• Turns Ideas Into Outcomes – Achieves stretch results. Strong bias for action with sense of urgency and high energy. Practices collaborative working environment to achieve more. Able to work independently execute tasks and projects with limited oversight
• Customer Value Obsessed – Able to understand customer’s perspective and needs. Viewed as business partner by external and internal customers. Anticipates customer needs to ensure no barriers to doing business
• Communicates With Purpose - Candid, clear and concise in communication. Effectively matches style, tone and method to audience. Connects with intended audience. Manages communication and feedback within the organization
• Builds Trust – Able to deal effectively with people in order to get work accomplished. Adjusts approach to fit the interpersonal style/needs of others. Recognizes the impact of one’s behavior on others. Utilizes technical and business contacts to meet job responsibilities
• Balances Vision and Detail – Able to align personal work objectives with the organization’s strategic plan and objectives. Maintains perspective between the overall picture and tactical details while demonstrating forward thinking about tomorrow’s issues
• Unwavering Curiosity – Understands business drivers and activities. Proactively works to stay on top of industry trends and maintain skills with various tools
• Gets Details Right – Able to review data/documents for accuracy and consistency, keep records accurate and up to date, and take action to reduce error. Familiar with basic analytical and operational QA practices.

Essential Job Functions

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable