Customer Service Representative - Sylmar CA
full-time•Los Angeles
About this role
Job Summary
The Customer Service Representative is responsible for fulfilling office administrative functions while delivering professional and efficient customer support. This role supports daily operations through order processing, data entry, customer communication, and coordination with internal teams.
Duties and Responsibilities
Essential duties include, but are not limited to, the following:
Develop and maintain product knowledge, staying current on new products, product binders, company websites, and other media and internet resources
Maintain customer files and records, including special orders and display logs
Create packing lists and invoices; mail or email invoices as required
Perform accurate data entry of customer order information
Process and ship literature requests
Provide feedback to the Customer Service Supervisor regarding estimated time of arrival (ETA) for backorders, product issues, and customer concerns
Answer incoming phone calls in a professional and courteous manner using a pleasant tone
Assist with customer service inquiries as requested
Perform other related duties as assigned
Required Skills and Competencies
Professionalism
Customer Relations and Customer Service
Tact and Diplomacy
Strong Oral and Written Communication Skills
Reading Skills and Basic Math Aptitude
Organization and Planning
Project and Time Management
Computer Literacy
Keyboarding Skills
Education and Experience
High School Diploma or equivalent required
Prior customer service and/or sales experience preferred
Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Regularly required to sit
What you'll do
- The Customer Service Representative is responsible for fulfilling office administrative functions while delivering professional and efficient customer support. This includes order processing, data entry, customer communication, and coordination with internal teams.
About A & Associates
A & Associates (A&A) was founded in 2003 by Mr. Andrew Luchey with the goal of achieving sustained, long-term success. In order to obtain this objective, it was necessary to establish an outstanding reputation for the services we provide. A&A is based on “Quality In Everything We Do”. Our firm is structured into five business areas that fall under two major divisions: A&A Staffing and A&A Security. Both divisions work seamlessly together permitting our undeniable success. This has allowed us to become one of the largest “people” providers in the State of Florida.
A&A Staffing focuses on screening, recruiting, job placement and career development while A&A Security concentrates on security officer licensure, roving and patrolling security guard needs as well as property protection. As a group, both divisions have acquired a portfolio of extensive projects including services rendered to city and county municipalities, educational institutions, not-for-profit organizations and Fortune 500 firms. We are mostly proud of the solutions and programs implemented to assist our fellow small businesses with their staffing and security guard needs. This company is a result of hard work and dedication.
With more than three (3) offices in the State of Florida and hundreds of employees that represent us daily, A&A is a company that can be trusted to provide our services with minimal supervision in a manner that is likely to avoid a negative impact on our customer’s productivity. Leading by example, A&A remains keen to deflecting impending issues that have the potential to bubble to the surface and create dispute. The entire team adheres to a client-first service model to gain both the respect and trust of the one we serve. All employees maintain a high standard of professionalism and conflict resolution. This unique blend of expertise translates into a proven ability to successfully help the employees and clients we serve each day.
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Frequently Asked Questions
What does a Customer Service Representative - Sylmar CA do at A & Associates?
As a Customer Service Representative - Sylmar CA at A & Associates, you will: the Customer Service Representative is responsible for fulfilling office administrative functions while delivering professional and efficient customer support. This includes order processing, data entry, customer communication, and coordination with internal teams..
Is the Customer Service Representative - Sylmar CA position at A & Associates remote?
The Customer Service Representative - Sylmar CA position at A & Associates is based in Los Angeles, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative - Sylmar CA position at A & Associates?
You can apply for the Customer Service Representative - Sylmar CA position at A & Associatesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.