Parts and Service Advisor

Now Hiring: Parts & Service Advisor – Be the Link Between Customers and the Shop, Deliver 5-Star Service, and Keep the Wheels Turning Smoothly!

Deliver Exceptional Service Every Step of the Way!

We’re looking for a driven and customer-focused Parts and Service Advisor to join our high-performing dealership team! In this dual-role position, you’ll be the face of our service department—guiding customers through repairs and maintenance while ensuring the right parts are always in play.

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Hours: Monday to Friday 8:00am to 5:00pm

Location: 353 Manitou Dr, Kitchener ON

Compensation: $50,000 per year 

What You Will Be Doing:

• Assist clients in the parts store
• Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Check in customer RV's with inspection sheet, write ROs with customers ensuring all work requested is captured with a customer sign off and Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
  
• Provide Parts or the Auto and RV Techs for ROs.
• Desire and capability to assist happy clients to obtain the right products
• Ability to perform parts inventory audits
• Work without constant supervision
• Follow all Health and Safety guidelines
• Other duties as assigned

What You Bring to the Table:

• High school education or equivalent
• Understanding of automotive parts
• Strong communication skills
• Ability to work in a fast-paced environment
• Friendly attitude
• Above-average technical knowledge
• Valid G Driver's License and acceptable driving record
• Experience using labour time guides
• Experience quoting parts from multiple sources (both OEM and Aftermarket)
• Excellent time management 
• Ability to work under pressure and follow strict timelines
• Mechanical knowledge 
  

So why work for us? 

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [email protected]

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.