2H
Senior Director, Payor Relations
full-time•El Segundo•$160k - $200k
About this role
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<p>WHO WE ARE:</p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"><span data-ccp-parastyle="Normal (Web)">24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fwww.24hrcares.com%26esheet%3D53957452%26newsitemid%3D20240429499619%26lan%3Den-US%26anchor%3Dwww.24hrcares.com%26index%3D4%26md5%3D973a993900404fd0d790878aa6aebaac&data=05%7C02%7Ccat.vo%4024hrcares.com%7C3d5de86bc8d8494f4eb508dc6920fa8b%7Cf6d4f09d81a84f0c93853c6ca8d9ea14%7C0%7C0%7C638500837654350896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=lu85317Mc4h6d%2Fl4pR20JRvY%2FfiGk27QEfhcQKK6uEg%3D&reserved=0" target="_blank">www.24hrcares.com</a>. </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"><img style="max-width: 100%;" alt=""></span></p>
<p>At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.</p>
<p><iframe src="https://www.youtube.com/embed/ZUoJuCJhePs?si=-4zCWp6HpJb4xeLb" width="560" height="314"></iframe></p>
<p>WHO YOU ARE:</p>
<p><span data-contrast="none">You are a </span><em><span data-contrast="none">passionate and performance-driven</span></em><span data-contrast="none"> t</span><span data-contrast="none">eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies</span><span data-contrast="none">: </span></p>
<p><span data-contrast="none"><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/ZxvD6YF3NbkBYCuZ_Care%26CompetePrinciples.jpg" alt="Care and Compete Principles" width="300"></span></p>
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<p><span data-contrast="auto">In the spirit of <em>Own(ing) It With Courage</em>, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: <a href="https://www.glassdoor.com/Reviews/24-Hour-Home-Care-Reviews-E535324.htm" target="_blank">24 Hour Home Care: Glassdoor Page</a></span></p>
<p><span data-contrast="auto">Sound interesting? </span><span data-contrast="none">Read on for more details!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
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<p>THE ROLE:</p>
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<p data-start="368" data-end="740">The <strong data-start="372" data-end="410">Senior Director of Payor Relations</strong> will lead and expand strategic partnerships with payors—including MCOs, the VA, and other funding sources—to support 24 Hour Home Care’s growth and long-term impact across California. This is a highly commercial, field-based, customer-facing role requiring strong influence, negotiation, and executive-level communication skills.</p>
<p data-start="742" data-end="1067">This role is accountable for expanding market access, strengthening reimbursement structures, and positioning 24 Hour Home Care as a trusted, high-value partner. By aligning payor relationships with shared priorities, you will help ensure more individuals and communities have access to high-quality, life-enhancing services.</p>
<p data-start="1069" data-end="1445">You will work cross-functionally to streamline operations, align services with payor needs, and ensure compliance with key programs including (but not limited to) <strong data-start="1232" data-end="1260">Medi-Cal, CalAIM, and VA</strong> requirements. Your leadership will directly enable sustainable, quality-driven expansion by securing favorable policies, contract terms, and rates that support organizational strategy.<span data-contrast="auto"><span data-ccp-parastyle="heading 1"></span></span></p>
<strong><span data-contrast="auto">Strategic Partnerships & Influence:</span></strong></div>
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<li data-start="1494" data-end="1684">
<p data-start="1496" data-end="1684">Lead and grow strategic, field-based relationships with payors—including MCOs, the VA, and other funding entities—to position the organization as a proactive, solutions-oriented partner.</p>
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<li data-start="1685" data-end="1864">
<p data-start="1687" data-end="1864">Influence payor strategy, policy, and program design in collaboration with Government Relations, ensuring 24 Hour Home Care is viewed as a thought partner—not just a provider.</p>
</li>
<li data-start="1865" data-end="2064">
<p data-start="1867" data-end="2064">Represent the organization in external forums, workgroups, governance bodies, and board-level discussions (e.g., Medi-Cal, CalAIM, VA), synthesizing insights and effectively influencing outcomes.</p>
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<li data-start="2065" data-end="2192">
<p data-start="2067" data-end="2192">Serve as the primary escalation point for payor relationship and contract issues, ensuring timely and strategic resolution.</p>
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<li data-start="2193" data-end="2297">
<p data-start="2195" data-end="2297">Proactively identify and mitigate risks related to payor relationships, contracts, and policy changes.</p>
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<p><strong><span data-contrast="auto">Contracting & Negotiations</span></strong><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Negotiate contracts and terms with payors—including MCOs, the VA, and other funding partners—that align with organizational strategy, growth priorities, and sustainability goals.</span><span data-contrast="auto">Negotiate contracts and terms with MCOs that align with organizational strategy, growth priorities, and sustainability goals.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Secure reimbursement and partnership structures that support financial sustainability, quality outcomes, and service expansion.</li>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Partner with finance, compliance, government relations, operations, and community development teams to ensure contracts are financially and operationally viable as well as fully compliant with Medi-Cal, CalAIM, VA, and other ongoing regulatory and policy requirements.</li>
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<p><strong><span data-contrast="auto">Growth Enablement</span></strong><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Drive growth by expanding payor reach and strengthening the organization’s position as a preferred, trusted partner across diverse payor types—including MCOs, the VA, and other funding </span><span data-contrast="auto">partners.</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Drive lead generation through key account management with payors, including regular value-driven touchpoints, education, and proactive communication that encourage referrals and utilization of contracted services.</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW151581205 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW151581205 BCX8">Create new opportunities for the Community Development team by building relationships and opening doors with payors for program expansion.</span></span><span class="EOP SCXW151581205 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW61110992 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW61110992 BCX8">Identify</span><span class="NormalTextRun SCXW61110992 BCX8">,</span><span class="NormalTextRun SCXW61110992 BCX8"> elevate</span><span class="NormalTextRun SCXW61110992 BCX8">, and </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW61110992 BCX8">execute on</span><span class="NormalTextRun SCXW61110992 BCX8"> aligned</span><span class="NormalTextRun SCXW61110992 BCX8"> opportunities for </span><span class="NormalTextRun SCXW61110992 BCX8">partnership, </span><span class="NormalTextRun SCXW61110992 BCX8">service line, geographic, and funding model expansion in collaboration with Community Supports leadership and TEAM Strategy.</span></span><span class="EOP SCXW61110992 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW159607526 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW159607526 BCX8">Leverage data and analytics to </span><span class="NormalTextRun SCXW159607526 BCX8">monitor</span><span class="NormalTextRun SCXW159607526 BCX8"> payor performance and </span><span class="NormalTextRun SCXW159607526 BCX8">utilization</span><span class="NormalTextRun SCXW159607526 BCX8"> trends, providing insights to strengthen relationships and support growth initiatives.</span></span><span class="EOP SCXW159607526 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW87237963 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW87237963 BCX8">Proactively analyze payor data to </span><span class="NormalTextRun SCXW87237963 BCX8">identify</span><span class="NormalTextRun SCXW87237963 BCX8"> trends, uncover opportunities, and make actionable recommendations to leadership for strategy, partnership, and growth decisions.</span></span><span class="EOP SCXW87237963 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW21522144 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW21522144 BCX8">Act as a cross-functional liaison, translating payor requirements, priorities, and feedback into actionable initiatives to support alignment, compliance, and growth.</span></span><span class="EOP SCXW21522144 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
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<p data-start="95" data-end="393"><strong>Position Details:</strong></p>
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<li data-start="95" data-end="393">This position involves <strong data-start="391" data-end="440">extensive in-state travel (approximately 80%)</strong>. Candidates need to be based in California and located near a major airport to support frequent travel.</li>
<li data-start="95" data-end="393">You’ll spend much of your time out in the field meeting with payor partners, agencies, and community teams, playing a key role in shaping the future of care across California.</li>
<li data-start="395" data-end="517">It’s a hybrid position with minimal office requirements, reporting into our El Segundo, CA office just once per quarter.</li>
<li data-start="519" data-end="572">We’re proud to offer a competitive package that includes a base salary of $160K–$200K, plus bonus and commission opportunities, a car stipend, and comprehensive benefits designed to support your success and well-being.</li>
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<p><strong><span data-contrast="auto">Strategic Partnerships & Influence:</span></strong></p>
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<li><span data-contrast="auto">Lead and strengthen strategic, field-based relationships with payors—including MCOs, the VA, and other funding entities—to position the organization as a proactive, high-value partner committed to improving<span class="TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorBlue SCXW33659215 BCX8"><span class="TextRun SCXW33659215 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun TrackChangeHoverSelectHighlightBlue SCXW33659215 BCX8"> and expanding access to care.</span></span></span> </span></li>
<li><span data-contrast="auto"><span class="TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorBlue SCXW33659215 BCX8"><span class="TextRun SCXW33659215 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun TrackChangeHoverSelectHighlightBlue SCXW33659215 BCX8"><span class="TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW242278847 BCX8"><span class="TextRun SCXW242278847 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun TrackChangeHoverSelectHighlightRed SCXW242278847 BCX8">Influence payor strategy, policy, and program design to create favorable conditions for scalable and sustainable growth, working closely with Government Relations to ensure 24 Hour Home Care is positioned as a proactive thought partner—not just a </span></span></span><span class="TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW242278847 BCX8"><span class="TextRun SCXW242278847 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun TrackChangeHoverSelectHighlightRed SCXW242278847 BCX8">provider.</span></span></span></span></span></span></span></li>
<li><span data-contrast="auto">Represent the organization in external forums, workgroups, governance bodies, and board-level discussions (e.g., Medi-Cal, CalAIM, VA) by pre-reviewing key materials, synthesizing insights, and effectively influencing outcomes with a working knowledge of governance and related processes.</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto"><span class="TextRun SCXW248398111 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW248398111 BCX8">Serve as the primary point of escalation for payor relationship or contract issues, ensuring concerns are addressed and resolved in </span><span class="NormalTextRun SCXW248398111 BCX8">a timely</span><span class="NormalTextRun SCXW248398111 BCX8">, strategic manner.</span></span><span class="EOP SCXW248398111 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span class="TextRun SCXW48716498 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW48716498 BCX8">Identify</span><span class="NormalTextRun SCXW48716498 BCX8"> and mitigate risks in payor relationships, contracts, and policy changes, proactively protecting the organization’s financial and strategic position.</span></span><span class="EOP SCXW48716498 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
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<p><strong><span data-contrast="auto">Contracting & Negotiations</span></strong><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Negotiate contracts and terms with payors—including MCOs, the VA, and other funding partners—that align with organizational strategy, growth priorities, and sustainability goals.</span><span data-contrast="auto">Negotiate contracts and terms with MCOs that align with organizational strategy, growth priorities, and sustainability goals.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Secure reimbursement and partnership structures that support financial sustainability, quality outcomes, and service expansion.</li>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Partner with finance, compliance, government relations, operations, and community development teams to ensure contracts are financially and operationally viable as well as fully compliant with Medi-Cal, CalAIM, VA, and other ongoing regulatory and policy requirements.</li>
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<p><strong><span data-contrast="auto">Growth Enablement</span></strong><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Drive growth by expanding payor reach and strengthening the organization’s position as a preferred, trusted partner across diverse payor types—including MCOs, the VA, and other funding </span><span data-contrast="auto">partners.</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Drive lead generation through key account management with payors, including regular value-driven touchpoints, education, and proactive communication that encourage referrals and utilization of contracted services.</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW151581205 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW151581205 BCX8">Create new opportunities for the Community Development team by building relationships and opening doors with payors for program expansion.</span></span><span class="EOP SCXW151581205 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW61110992 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW61110992 BCX8">Identify</span><span class="NormalTextRun SCXW61110992 BCX8">,</span><span class="NormalTextRun SCXW61110992 BCX8"> elevate</span><span class="NormalTextRun SCXW61110992 BCX8">, and </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW61110992 BCX8">execute on</span><span class="NormalTextRun SCXW61110992 BCX8"> aligned</span><span class="NormalTextRun SCXW61110992 BCX8"> opportunities for </span><span class="NormalTextRun SCXW61110992 BCX8">partnership, </span><span class="NormalTextRun SCXW61110992 BCX8">service line, geographic, and funding model expansion in collaboration with Community Supports leadership and TEAM Strategy.</span></span><span class="EOP SCXW61110992 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW159607526 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW159607526 BCX8">Leverage data and analytics to </span><span class="NormalTextRun SCXW159607526 BCX8">monitor</span><span class="NormalTextRun SCXW159607526 BCX8"> payor performance and </span><span class="NormalTextRun SCXW159607526 BCX8">utilization</span><span class="NormalTextRun SCXW159607526 BCX8"> trends, providing insights to strengthen relationships and support growth initiatives.</span></span><span class="EOP SCXW159607526 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW87237963 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW87237963 BCX8">Proactively analyze payor data to </span><span class="NormalTextRun SCXW87237963 BCX8">identify</span><span class="NormalTextRun SCXW87237963 BCX8"> trends, uncover opportunities, and make actionable recommendations to leadership for strategy, partnership, and growth decisions.</span></span><span class="EOP SCXW87237963 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"335559738":0,"335559739":0}"><span class="TextRun SCXW21522144 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW21522144 BCX8">Act as a cross-functional liaison, translating payor requirements, priorities, and feedback into actionable initiatives to support alignment, compliance, and growth.</span></span><span class="EOP SCXW21522144 BCX8" data-ccp-props="{"335559738":0,"335559739":0}"> </span></span></li>
</ul>
<p data-start="95" data-end="393"><strong>Position Details:</strong></p>
<ul>
<li data-start="95" data-end="393">This California-based role is perfect for someone located near a major airport, as it requires up to 80% in-state travel.</li>
<li data-start="95" data-end="393">You’ll spend much of your time out in the field meeting with payor partners, agencies, and community teams, playing a key role in shaping the future of care across California.</li>
<li data-start="395" data-end="517">It’s a hybrid position with minimal office requirements, reporting into our El Segundo, CA office just once per quarter.</li>
<li data-start="519" data-end="572">We’re proud to offer a competitive package that includes a base salary of $160K–$200K, plus bonus and commission opportunities, a car stipend, and comprehensive benefits designed to support your success and well-being.</li>
</ul>
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<p><strong>WHAT YOU BRING TO THE TABLE:</strong></p>
<p><strong><span class="TextRun SCXW156700494 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW156700494 BCX8" data-ccp-parastyle="heading 1">Qualifications and Education Requirements:</span></span></strong></p>
<ul>
<li><span data-contrast="none">Bachelor’s degree in business, Healthcare Administration, Public Policy, Finance, or related field; </span><span data-contrast="auto">Master’s preferred.</span></li>
<li><span data-contrast="auto">7+ years of experience in payor relations, managed care contracting, Medicaid/Medicare strategy, or government healthcare programs.</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Deep knowledge of California Medi-Cal and CalAIM programs required, VA program experience strongly preferred</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Proven track record in contract negotiation, payor relationship management, and influencing payor policy or program design.</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience collaborating with cross-functional teams (finance, operations, compliance, community development, etc.).</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to analyze data and provide strategic recommendations for growth and risk management.</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience managing multiple payors or large-scale managed care programs.</span><span data-ccp-props="{"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Proficiency</span><span data-ccp-parastyle="heading 1"> with CRM and project management platforms, including Salesforce and tools such as Monday.com, Asana, or Trell</span><span data-ccp-parastyle="heading 1">o</span><span data-ccp-parastyle="heading 1">.</span></span><span data-ccp-props="{"134245529":true,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-ccp-props="{"134245529":true,"335559738":0,"335559739":0}">Skills:</span></strong></p>
<ul>
<li><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Relationship Management & Influence:</span></span></strong> <span data-contrast="auto"><span data-ccp-parastyle="heading 1">Ability to build trust and credibility with payors—including MCOs and the VA—regulators, and internal stakeholders.</span></span></li>
<li><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Negotiation & Contracting</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">: Skilled in structuring agreements, securing favorable terms, and influencing payor policies.</span></span><span data-ccp-props="{"134245529":true,"335559738":0,"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Analytical & Strategic Thinking</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">: Able to interpret payor data, uncover insights, and make actionable recommendations to leadership.</span></span><span data-ccp-props="{"134245529":true,"335559738":0,"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Cross-Functional Leadership:</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1"> Effectively collaborates with finance, operations, compliance,</span><span data-ccp-parastyle="heading 1"> government relations, strategy,</span><span data-ccp-parastyle="heading 1"> and community development teams.</span></span><span data-ccp-props="{"134245529":true,"335559738":0,"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Communication & Presentation:</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1"> Strong verbal and written communication; able to </span><span data-ccp-parastyle="heading 1">represent</span><span data-ccp-parastyle="heading 1"> the organization in external forums, workgroups, and executive-level discussions.</span></span><span data-ccp-props="{"134245529":true,"335559738":0,"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Project Management:</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1"> Ability to manage multiple payor relationships, contracts, and initiatives simultaneously.</span></span><span data-ccp-props="{"134245529":true,"335559738":0,"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Risk Awareness</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">: Proactively </span><span data-ccp-parastyle="heading 1">identifies</span><span data-ccp-parastyle="heading 1"> and mitigates financial, operational, and regulatory risks.</span></span><span data-ccp-props="{"134245529":true,"335559738":0,"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Problem Solving & Decision-Making:</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1"> Able to respond quickly to </span><span data-ccp-parastyle="heading 1">emerging</span><span data-ccp-parastyle="heading 1"> payor issues and guide escalation when needed.</span></span><span data-ccp-props="{"134245529":true,"335559738":0,"335559739":0}"> </span></li>
</ul>
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<p><strong>WHAT WE BRING TO THE TABLE:</strong></p>
<p><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/ZxvD64F3NbkBYCub_Benefits-HCE.jpg" alt="Benefits - HCE " width="600"></p>
<p> </p>
<p><sub><em>24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.</em></sub></p>
<p><sub><em>Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. </em></sub></p>
<p><sub><em>Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. </em></sub></p>
<p><sub><em>Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. </em></sub></p>
<ul>
<li style="font-style: italic;"><sub><em>By Email: <a href="mailto:[email protected]">[email protected]</a></em></sub></li>
<li style="font-style: italic;"><sub><em>By Web: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdcba.lacounty.gov%2Fcontact-us%2F&data=05%7C02%7Ccat.vo%4024hrcares.com%7C94e70c44b4b544e1d02a08dcd1dba42f%7Cf6d4f09d81a84f0c93853c6ca8d9ea14%7C0%7C0%7C638615988518805253%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=vQEeNw2hFpnvdHXmuY6Pc4isaSj7o%2Fe%2Bm1oEciscoXk%3D&reserved=0">https://dcba.lacounty.gov/contact-us/</a></em></sub></li>
<li style="font-style: italic;"><sub><em>By Phone: (800) 593-8222</em></sub></li>
</ul>
<p> </p>
<p><em>For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our <a href="https://www.24hrcares.com/california-employee-privacy-notice">privacy policy </a></em><em>and the California Consumer Privacy Act (CCPA).</em></p>
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</div><div class="content-pay-transparency"><div class="pay-input"><div class="title">The expected California Pay Range for this position:</div><div class="pay-range"><span>$160,000</span><span class="divider">—</span><span>$200,000 USD</span></div></div></div>
What you'll do
- The Senior Director of Payor Relations will lead and expand strategic partnerships with payors to support the company's growth and long-term impact. This role involves negotiating contracts, influencing payor strategy, and ensuring compliance with key programs.
About 24 Hour Home Care - Corporate Division
24 Hour Home Care is an innovative and trusted in-home care company committed to making a positive impact in people's lives every day. Since 2008, we have delivered high-quality and personalized caregiving services to individuals of all ages and abilities. Today, we provide caregiving services to more than 16,000 clients and employs more than 16,000 caregivers across California. Our commitment to excellence has designated us as one of FORTUNE's Best Workplaces since 2018, and we continue to strive for excellence in all that we do.
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Frequently Asked Questions
What does 24 Hour Home Care - Corporate Division pay for a Senior Director, Payor Relations?
24 Hour Home Care - Corporate Division offers a competitive compensation package for the Senior Director, Payor Relations role. The salary range is USD 160k - 200k per year. Apply through Clera to learn more about the full compensation details.
What does a Senior Director, Payor Relations do at 24 Hour Home Care - Corporate Division?
As a Senior Director, Payor Relations at 24 Hour Home Care - Corporate Division, you will: the Senior Director of Payor Relations will lead and expand strategic partnerships with payors to support the company's growth and long-term impact. This role involves negotiating contracts, influencing payor strategy, and ensuring compliance with key programs..
Is the Senior Director, Payor Relations position at 24 Hour Home Care - Corporate Division remote?
The Senior Director, Payor Relations position at 24 Hour Home Care - Corporate Division is based in El Segundo, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Director, Payor Relations position at 24 Hour Home Care - Corporate Division?
You can apply for the Senior Director, Payor Relations position at 24 Hour Home Care - Corporate Divisiondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.