2H
Engagement Advisor
TEMPORARY•El Segundo•$0k - $0k
About this role
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<p>WHO WE ARE:</p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"><span data-ccp-parastyle="Normal (Web)">24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fwww.24hrcares.com%26esheet%3D53957452%26newsitemid%3D20240429499619%26lan%3Den-US%26anchor%3Dwww.24hrcares.com%26index%3D4%26md5%3D973a993900404fd0d790878aa6aebaac&data=05%7C02%7Ccat.vo%4024hrcares.com%7C3d5de86bc8d8494f4eb508dc6920fa8b%7Cf6d4f09d81a84f0c93853c6ca8d9ea14%7C0%7C0%7C638500837654350896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=lu85317Mc4h6d%2Fl4pR20JRvY%2FfiGk27QEfhcQKK6uEg%3D&reserved=0" target="_blank">www.24hrcares.com</a>. </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"><img style="max-width: 100%;" alt=""></span></p>
<p>At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.</p>
<p><iframe src="https://www.youtube.com/embed/ZUoJuCJhePs?si=-4zCWp6HpJb4xeLb" width="560" height="314"></iframe></p>
<p>WHO YOU ARE:</p>
<p><span data-contrast="none">You are a </span><em><span data-contrast="none">passionate and performance-driven</span></em><span data-contrast="none"> t</span><span data-contrast="none">eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies</span><span data-contrast="none">: </span></p>
<p><span data-contrast="none"><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/ZxvD6YF3NbkBYCuZ_Care%26CompetePrinciples.jpg" alt="Care and Compete Principles" width="300"></span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">In the spirit of <em>Own(ing) It With Courage</em>, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: <a href="https://www.glassdoor.com/Reviews/24-Hour-Home-Care-Reviews-E535324.htm" target="_blank">24 Hour Home Care: Glassdoor Page</a></span></p>
<p><span data-contrast="auto">Sound interesting? </span><span data-contrast="none">Read on for more details!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
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<p>THE ROLE:</p>
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<p data-start="272" data-end="887">The Engagement Advisor is responsible for the first point of contact with prospective clients and families, engaging leads via phone and digital channels to understand needs, educate on services, and assess eligibility. This role builds trust quickly, gathers accurate information, and guides individuals through the early intake and qualification process while coordinating closely with Sales, Operations, and external partners. The Engagement Advisor plays a critical role in expanding access to non-medical caregiving services for underserved populations while representing the organization’s values and mission.</p>
<p data-start="272" data-end="887"><strong>Primary Responsibilities </strong></p>
<ul data-start="919" data-end="1761">
<li data-start="919" data-end="1053">
<p data-start="921" data-end="1053">Initiate and manage outreach to leads and referrals via phone, email, and messaging platforms to assess needs and drive engagement</p>
</li>
<li data-start="1054" data-end="1180">
<p data-start="1056" data-end="1180">Conduct structured intake conversations and care assessments to gather complete, accurate client and caregiver information</p>
</li>
<li data-start="1181" data-end="1303">
<p data-start="1183" data-end="1303">Submit eligibility information to health plans and coordinate communication between clients, plans, and internal teams</p>
</li>
<li data-start="1304" data-end="1417">
<p data-start="1306" data-end="1417">Educate prospective clients and families on services, value proposition, and next steps in the intake process</p>
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<li data-start="1418" data-end="1538">
<p data-start="1420" data-end="1538">Address objections and concerns using consultative sales techniques to progress clients through the engagement cycle</p>
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<li data-start="1539" data-end="1633">
<p data-start="1541" data-end="1633">Maintain timely, accurate documentation of all activity, notes, and outcomes in Salesforce</p>
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<li data-start="1634" data-end="1761">
<p data-start="1636" data-end="1761">Collaborate with territory sales representatives and internal stakeholders to ensure aligned handoffs and client experience</p>
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<p><strong>This is a hybrid position, coming into the El Segundo office 1x per quarter. </strong></p>
<p><strong>Please note that this is a temporary position.</strong></p>
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<p>WHAT YOU BRING TO THE TABLE:</p>
<p><strong>Qualifications</strong></p>
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<p data-start="1785" data-end="1877">1–2 years of experience in sales, intake, customer service, or client-facing support roles</p>
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<li data-start="1878" data-end="1959">
<p data-start="1880" data-end="1959">Experience engaging clients or customers by phone in a fast-paced environment</p>
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<li data-start="1960" data-end="2047">
<p data-start="1962" data-end="2047">Ability to manage multiple conversations, priorities, and follow-ups simultaneously</p>
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<li data-start="2048" data-end="2123">
<p data-start="2050" data-end="2123">Comfort working within performance metrics and accountability standards</p>
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<li data-start="2124" data-end="2227">
<p data-start="2126" data-end="2227">Familiarity with regulated environments such as healthcare, social services, or insurance preferred</p>
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<p><strong>Skills</strong></p>
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<li data-start="2241" data-end="2314">
<p data-start="2243" data-end="2314">Strong phone presence with excellent verbal and written communication</p>
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<li data-start="2315" data-end="2371">
<p data-start="2317" data-end="2371">Relationship-building and trust-establishment skills</p>
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<li data-start="2372" data-end="2425">
<p data-start="2374" data-end="2425">Objection handling and consultative sales mindset</p>
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<li data-start="2426" data-end="2495">
<p data-start="2428" data-end="2495">Organization, attention to detail, and disciplined follow-through</p>
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<li data-start="2496" data-end="2553">
<p data-start="2498" data-end="2553">Coachable, adaptable, and open to continuous feedback</p>
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<li data-start="2554" data-end="2615">
<p data-start="2556" data-end="2615">Proactive, solutions-oriented approach to problem solving</p>
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<li data-start="2616" data-end="2692">
<p data-start="2618" data-end="2692">Proficiency with CRM systems (Salesforce preferred) and Microsoft Office</p>
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<p>WHAT WE BRING TO THE TABLE:</p>
<p><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/Z3Lv-pbqstJ985Sy_BenefitsGraphic_Temps_122724.png?auto=format,compress" alt="Benefits Graphic - Temporary Employees" width="600"></p>
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<p><sub><em>24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.</em></sub></p>
<p><sub><em>Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. </em></sub></p>
<p><sub><em>Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. </em></sub></p>
<p><sub><em>Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. </em></sub></p>
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<li style="font-style: italic;"><sub><em>By Email: <a href="mailto:[email protected]">[email protected]</a></em></sub></li>
<li style="font-style: italic;"><sub><em>By Web: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdcba.lacounty.gov%2Fcontact-us%2F&data=05%7C02%7Ccat.vo%4024hrcares.com%7C94e70c44b4b544e1d02a08dcd1dba42f%7Cf6d4f09d81a84f0c93853c6ca8d9ea14%7C0%7C0%7C638615988518805253%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=vQEeNw2hFpnvdHXmuY6Pc4isaSj7o%2Fe%2Bm1oEciscoXk%3D&reserved=0">https://dcba.lacounty.gov/contact-us/</a></em></sub></li>
<li style="font-style: italic;"><sub><em>By Phone: (800) 593-8222</em></sub></li>
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<p><em>For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our <a href="https://www.24hrcares.com/california-employee-privacy-notice">privacy policy </a></em><em>and the California Consumer Privacy Act (CCPA).</em></p>
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</div><div class="content-pay-transparency"><div class="pay-input"><div class="title">The expected California Pay Range for this position:</div><div class="pay-range"><span>$26.04</span><span class="divider">—</span><span>$28.97 USD</span></div></div></div>
What you'll do
- The Engagement Advisor is responsible for engaging leads via phone and digital channels to assess needs and educate on services. This role involves conducting intake conversations, submitting eligibility information, and collaborating with internal teams to ensure a smooth client experience.
About 24 Hour Home Care - Corporate Division
24 Hour Home Care is an innovative and trusted in-home care company committed to making a positive impact in people's lives every day. Since 2008, we have delivered high-quality and personalized caregiving services to individuals of all ages and abilities. Today, we provide caregiving services to more than 16,000 clients and employs more than 16,000 caregivers across California. Our commitment to excellence has designated us as one of FORTUNE's Best Workplaces since 2018, and we continue to strive for excellence in all that we do.
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Frequently Asked Questions
What does 24 Hour Home Care - Corporate Division pay for a Engagement Advisor?
24 Hour Home Care - Corporate Division offers a competitive compensation package for the Engagement Advisor role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Engagement Advisor do at 24 Hour Home Care - Corporate Division?
As a Engagement Advisor at 24 Hour Home Care - Corporate Division, you will: the Engagement Advisor is responsible for engaging leads via phone and digital channels to assess needs and educate on services. This role involves conducting intake conversations, submitting eligibility information, and collaborating with internal teams to ensure a smooth client experience..
Is the Engagement Advisor position at 24 Hour Home Care - Corporate Division remote?
The Engagement Advisor position at 24 Hour Home Care - Corporate Division is based in El Segundo, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Engagement Advisor position at 24 Hour Home Care - Corporate Division?
You can apply for the Engagement Advisor position at 24 Hour Home Care - Corporate Divisiondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.