2H
Director, Sales Operations
full-time•El Segundo•$133k - $160k
About this role
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<p>WHO WE ARE:</p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"><span data-ccp-parastyle="Normal (Web)">24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fwww.24hrcares.com%26esheet%3D53957452%26newsitemid%3D20240429499619%26lan%3Den-US%26anchor%3Dwww.24hrcares.com%26index%3D4%26md5%3D973a993900404fd0d790878aa6aebaac&data=05%7C02%7Ccat.vo%4024hrcares.com%7C3d5de86bc8d8494f4eb508dc6920fa8b%7Cf6d4f09d81a84f0c93853c6ca8d9ea14%7C0%7C0%7C638500837654350896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=lu85317Mc4h6d%2Fl4pR20JRvY%2FfiGk27QEfhcQKK6uEg%3D&reserved=0" target="_blank">www.24hrcares.com</a>. </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"><img style="max-width: 100%;" alt=""></span></p>
<p>At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.</p>
<p><iframe src="https://www.youtube.com/embed/ZUoJuCJhePs?si=-4zCWp6HpJb4xeLb" width="560" height="314"></iframe></p>
<p>WHO YOU ARE:</p>
<p><span data-contrast="none">You are a </span><em><span data-contrast="none">passionate and performance-driven</span></em><span data-contrast="none"> t</span><span data-contrast="none">eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies</span><span data-contrast="none">: </span></p>
<p><span data-contrast="none"><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/ZxvD6YF3NbkBYCuZ_Care%26CompetePrinciples.jpg" alt="Care and Compete Principles" width="300"></span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">In the spirit of <em>Own(ing) It With Courage</em>, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: <a href="https://www.glassdoor.com/Reviews/24-Hour-Home-Care-Reviews-E535324.htm" target="_blank">24 Hour Home Care: Glassdoor Page</a></span></p>
<p><span data-contrast="auto">Sound interesting? </span><span data-contrast="none">Read on for more details!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
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<p>THE ROLE:</p>
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<p data-start="452" data-end="1018">The Director, Sales Operations (Community Engagement) leads the Outreach Engagement (SDR) and Member Engagement functions, providing strategic direction, operational rigor, and performance accountability across the sales organization. This role partners closely with Sales leadership to scale systems, processes, and analytics that drive conversion, efficiency, and sustainable growth. The Director oversees manager-level leaders, owns sales operations governance, and ensures the organization is enabled with clear workflows, accurate data, and actionable insights.</p>
<p data-start="452" data-end="1018"><strong>Primary Responsibilities</strong></p>
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<ul data-start="1228" data-end="2336">
<li data-start="1228" data-end="1393">
<p data-start="1230" data-end="1393">Lead the Outreach Engagement (SDR) and Member Engagement functions through manager-level leaders, ensuring alignment to sales goals and performance expectations.</p>
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<li data-start="1394" data-end="1532">
<p data-start="1396" data-end="1532">Establish, monitor, and govern standardized KPIs across Community Engagement teams to drive accountability and consistent performance.</p>
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<li data-start="1533" data-end="1697">
<p data-start="1535" data-end="1697">Own and continuously refine sales processes, including lead management, engagement workflows, and conversion pathways, ensuring speed, accuracy, and compliance.</p>
</li>
<li data-start="1698" data-end="1870">
<p data-start="1700" data-end="1870">Provide strategic oversight of CRM governance and optimization (Salesforce), ensuring data integrity, adoption, and effective integration with cross-functional systems.</p>
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<li data-start="1871" data-end="2018">
<p data-start="1873" data-end="2018">Translate sales and engagement data into actionable insights through dashboards, reporting, and performance analysis to inform decision-making.</p>
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<li data-start="2019" data-end="2190">
<p data-start="2021" data-end="2190">Partner cross-functionally with Sales, Marketing, Operations, and Compliance to align engagement strategies with organizational priorities and regulatory requirements.</p>
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<li data-start="2191" data-end="2336">
<p data-start="2193" data-end="2336">Lead enterprise-level sales operations initiatives, including enablement, training frameworks, process improvement, and scalable system design.</p>
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<p data-start="3030" data-end="3190">This position is remote. Travel may be required for periodic in-office leadership meetings, business reviews, or conferences. Estimated annual travel is 15–20%.</p>
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<p>WHAT YOU BRING TO THE TABLE:</p>
<p> <strong>Qualifications:</strong></p>
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<p data-start="2368" data-end="2515">7+ years of progressive experience in sales operations, sales management, or related leadership roles (healthcare industry experience preferred).</p>
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<li data-start="2516" data-end="2593">
<p data-start="2518" data-end="2593">Proven success leading multi-layered teams through manager-level leaders.</p>
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<li data-start="2594" data-end="2688">
<p data-start="2596" data-end="2688">Demonstrated ability to design and scale sales processes, KPIs, and governance structures.</p>
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<li data-start="2689" data-end="2821">
<p data-start="2691" data-end="2821">Advanced experience with CRM administration and sales analytics (Salesforce required; Power BI and Excel proficiency preferred).</p>
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<li data-start="2822" data-end="2915">
<p data-start="2824" data-end="2915">Strong analytical, organizational, and problem-solving skills with a data-driven mindset.</p>
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<li data-start="2916" data-end="2995">
<p data-start="2918" data-end="2995">Excellent leadership, communication, and cross-functional influence skills.</p>
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<p><strong>Skills:</strong></p>
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<p data-start="2627" data-end="2683">Data-driven decision making and performance management</p>
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<li data-start="2684" data-end="2732">
<p data-start="2686" data-end="2732">CRM governance and sales analytics expertise</p>
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<li data-start="2733" data-end="2793">
<p data-start="2735" data-end="2793">Cross-functional collaboration and stakeholder influence</p>
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<li data-start="2794" data-end="2840">
<p data-start="2796" data-end="2840">Leadership, coaching, and team development</p>
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<li data-start="2841" data-end="2890">
<p data-start="2843" data-end="2890">Process design, optimization, and scalability</p>
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<li data-start="2891" data-end="2954">
<p data-start="2893" data-end="2954">Adaptability and problem-solving in fast-paced environments</p>
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<p>WHAT WE BRING TO THE TABLE:</p>
<p><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/Z4VHRZbqstJ99ZKm_NonHCE_122724.png" alt="Benefits Graphic - Non HCE" width="600"></p>
<p><sub><em>24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.</em></sub></p>
<p><sub><em>Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. </em></sub></p>
<p><sub><em>Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. </em></sub></p>
<p><sub><em>Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. </em></sub></p>
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<li style="font-style: italic;"><sub><em>By Email: <a href="mailto:[email protected]">[email protected]</a></em></sub></li>
<li style="font-style: italic;"><sub><em>By Web: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdcba.lacounty.gov%2Fcontact-us%2F&data=05%7C02%7Ccat.vo%4024hrcares.com%7C94e70c44b4b544e1d02a08dcd1dba42f%7Cf6d4f09d81a84f0c93853c6ca8d9ea14%7C0%7C0%7C638615988518805253%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=vQEeNw2hFpnvdHXmuY6Pc4isaSj7o%2Fe%2Bm1oEciscoXk%3D&reserved=0">https://dcba.lacounty.gov/contact-us/</a></em></sub></li>
<li style="font-style: italic;"><sub><em>By Phone: (800) 593-8222</em></sub></li>
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<p><em>For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our <a href="https://www.24hrcares.com/california-employee-privacy-notice">privacy policy </a></em><em>and the California Consumer Privacy Act (CCPA).</em></p>
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</div><div class="content-pay-transparency"><div class="pay-input"><div class="title">The expected California Pay Range for this position:</div><div class="pay-range"><span>$133,078</span><span class="divider">—</span><span>$160,534 USD</span></div></div></div>
What you'll do
- The Director, Sales Operations leads the Outreach Engagement and Member Engagement functions, providing strategic direction and operational rigor across the sales organization. This role involves overseeing manager-level leaders and ensuring the organization has clear workflows and actionable insights.
About 24 Hour Home Care - Corporate Division
24 Hour Home Care is an innovative and trusted in-home care company committed to making a positive impact in people's lives every day. Since 2008, we have delivered high-quality and personalized caregiving services to individuals of all ages and abilities. Today, we provide caregiving services to more than 16,000 clients and employs more than 16,000 caregivers across California. Our commitment to excellence has designated us as one of FORTUNE's Best Workplaces since 2018, and we continue to strive for excellence in all that we do.
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Frequently Asked Questions
What does 24 Hour Home Care - Corporate Division pay for a Director, Sales Operations?
24 Hour Home Care - Corporate Division offers a competitive compensation package for the Director, Sales Operations role. The salary range is USD 133k - 161k per year. Apply through Clera to learn more about the full compensation details.
What does a Director, Sales Operations do at 24 Hour Home Care - Corporate Division?
As a Director, Sales Operations at 24 Hour Home Care - Corporate Division, you will: the Director, Sales Operations leads the Outreach Engagement and Member Engagement functions, providing strategic direction and operational rigor across the sales organization. This role involves overseeing manager-level leaders and ensuring the organization has clear workflows and actionable insights..
Is the Director, Sales Operations position at 24 Hour Home Care - Corporate Division remote?
The Director, Sales Operations position at 24 Hour Home Care - Corporate Division is based in El Segundo, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director, Sales Operations position at 24 Hour Home Care - Corporate Division?
You can apply for the Director, Sales Operations position at 24 Hour Home Care - Corporate Divisiondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.