Skills/Qualifications:
Ability to problem solve and shift focus when business demands, ability to effectively communicate specific oral and written instructions to staff of varied cultural and ethnic backgrounds, ability to effectively communicate with guests in a friendly, approachable, and professional manner, ability to prioritize required housekeeping functions, delegate these functions to housekeeping staff, and follow up to ensure effective completion of assigned duties; willingness and ability to adapt function as necessary to meet business demands, willingness and ability to cover shifts for staff who fail to report for scheduled shifts, and focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
Basic & Physical Requirements:
Must be able to stand for extended periods of time, climb stairs, able to thrive in a fast-pace environment, use a ladder and step stool, able to lift up to 20 pounds frequently and 25 pounds periodically, able to pull up to 25 pounds occasionally, visual acuity to distinguish between objects both near and far (with or without corrective lenses), ability to subtract, multiply, add, and divide all units of measure, ability to compute ratios, rate, and percentages, draw and interpret bar graphs, and perform basic arithmetic computations involving American monetary units, and able to communicate effectively in both verbal and written form
Supervises: Laundry Persons, House Persons & Room Attendants
Job Summary:
This person is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. The position is specifically responsible for coordinating all activities related to the cleanliness and organization of the hotel, its amenities, and common areas.
Responsibilities:
• Complete all brand required training
• Complete all required Safety & Health training
• Supervise housekeeping and laundry staff including hiring, firing, coaching, performance evaluations, training and development
• Schedule staff according to labor standards and forecasted occupancy
• Assist General Manager in development of the department's annual budget and monitor performance relative to the plan specifically in relation to productivity and labor cost goals
• Hold staff accountable to policies and procedures as they related specifically to cleanliness of the hotel, guest interactions, providing Ultimate Service, and professionalism
• Monitor and maintain level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas
• Compile and report accurate status of guest rooms to front office
• Enforce standard procedures for the acceptance, security, and return of guest lost & found items
• Maintain standard procedure for security of on-loan equipment
• Establish and maintain cost control system for linen inventories and cleaning supplies
• Conduct inventories of linen, supplies, and equipment to maintain adequate inventory levels
• Answer any questions related to appropriate handling of chemicals used within department through use of Safety Data Sheets (SDSs)
• Perform any job-related duties as requested by supervisor