1F
Customer Experience Associate
full-time•Southbury
About this role
For more than two decades, Premier Financial Services has been recognized within the automotive industry as an innovator and nationwide leader in lease financing of new and previously owned exotic, vintage and luxury vehicles. We finance cars purchased through authorized and independent dealers, and through private party transactions and auctions. Premier Financial Services is a wholly owned subsidiary of 1st Financial Bank USA.
Job Title: Customer Experience Associate
Location: Southbury, Connecticut - Full-Time On-Site Position
High Standards. Exceptional Service. Driven By Trust.
The Customer Experience Associate plays a key role in keeping our luxury and exotic vehicle portfolio running smoothly. From insurance coordination to customer support, you’ll help ensure every detail behind the scenes matches the premium experience we deliver on the road.
If you’re detail-obsessed, customer-focused, and thrive in a fast-paced environment, this role puts you right in the driver’s seat.
What You’ll Do
• Deliver white-glove service to our customers- every interaction counts.
• Update and maintain lessee information with accuracy and discretion.
• Answer phone calls and emails from clients. Resolve issues with professionalism and confidence.
• Assist with managing vehicle insurance details, including pending cancellations and follow-ups with agencies.
• Participate in weekly team meetings and collaborate across departments.
• Support daily Account Services operations, including registrations, fines, payoffs, and ACH setup.
What You Bring
• Clear, confident verbal and written communication skills.
• A calm, solutions-first mindset- even under pressure.
• Proficiency with Microsoft Office and standard office tools.
• High integrity and respect for confidentiality.
• The ability to move fast without missing the details.
Education & Experience
• Bachelor’s degree preferred.
• Customer service experience a plus.
Premier Benefits & Perks
We offer competitive benefits, unwavering support, and an environment where you are empowered to thrive personally and professionally. This includes generous PTO, a stocked kitchen, monthly lunches, team celebrations and an incentive program.
Premier Financial Services is an equal opportunity and affirmative action employer.
All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Premier Financial Services participates in E-Verify
E-Verify Right to Work Poster (justice.gov)
What you'll do
- The Customer Experience Associate is responsible for delivering exceptional service to customers and ensuring smooth operations for the luxury vehicle portfolio. This includes managing insurance details, updating customer information, and resolving client issues.
About 1st Financial Bank USA
1st Financial Bank USA is proud to specialize in providing quality credit card and financial services to college students and college graduates nationwide.
1FBUSA believes that young adults who invest in their future by continuing their education will also make financially responsible decisions for their future. Services are available coast to coast 24/7 with online banking through our website and mobile app.
1FBUSA also provides construction lending to builders, developers, and investors, as well as community banking services in South Dakota.
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Frequently Asked Questions
What does a Customer Experience Associate do at 1st Financial Bank USA?
As a Customer Experience Associate at 1st Financial Bank USA, you will: the Customer Experience Associate is responsible for delivering exceptional service to customers and ensuring smooth operations for the luxury vehicle portfolio. This includes managing insurance details, updating customer information, and resolving client issues..
Is the Customer Experience Associate position at 1st Financial Bank USA remote?
The Customer Experience Associate position at 1st Financial Bank USA is based in Southbury, Connecticut, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Experience Associate position at 1st Financial Bank USA?
You can apply for the Customer Experience Associate position at 1st Financial Bank USAdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.