1C
Customer Success Advocate
full-time•Draper
About this role
<h4><strong>Why you want this job</strong></h4>
<p>At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!</p>
<ul>
<li><strong><span data-contrast="auto">Start Dat</span><span data-contrast="auto">e: Monday, February 9, 2026</span></strong></li>
<li><strong>Location: </strong>Train and work remotely from approved states (North Carolina, Texas and Utah)</li>
<li><strong><span data-contrast="auto">Training:</span></strong><span data-contrast="auto"> 3 weeks (M-F, 10 AM–5 PM MST, <strong>100% attendance is mandatory</strong>)</span></li>
<li><strong><span data-contrast="auto">Full-Time:</span></strong><span data-contrast="auto"> 40 hours/week</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto">Shifts: </span></strong><span data-contrast="auto">Hiring for</span><strong> </strong><span data-contrast="auto">afternoon/evening shifts at this time, including 1 required weekend shift</span><span data-ccp-props="{"335559739":0}"> each week </span></li>
<li><strong><span data-contrast="auto">Pay:</span></strong><span data-contrast="auto"> $15/hour + bonus potential up to $6/hour</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<h4><strong>What you’ll do</strong></h4>
<ul>
<li><strong><span data-contrast="auto">Answer inbound calls</span></strong><span data-contrast="auto">: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto">Consult with care</span></strong><span data-contrast="auto">: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto">Stay connected</span></strong><span data-contrast="auto">: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto">Provide top-tier service</span></strong><span data-contrast="auto">: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto">Solve problems with ease</span></strong><span data-contrast="auto">: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto">Hit your targets</span></strong><span data-contrast="auto">: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto">Live our values</span></strong><span data-contrast="auto">: Bring your </span><strong><span data-contrast="auto">Big Hearted</span></strong><span data-contrast="auto">, </span><strong><span data-contrast="auto">Unconventional</span></strong><span data-contrast="auto">, </span><strong><span data-contrast="auto">Tenacious</span></strong><span data-contrast="auto">, and </span><strong><span data-contrast="auto">Better Together</span></strong><span data-contrast="auto"> attitude to every call, chat, and interaction.</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<h4><strong>What you'll need</strong></h4>
<ul>
<li><strong><span data-contrast="auto">2-3 years minimum customer service experience</span></strong><span data-ccp-props="{"335559739":0}"> </span></li>
<li><strong><span data-contrast="auto">Inbound sales and Contact Center experience a plus! </span></strong><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-ccp-props="{"335559739":0}">A <strong>goal-getter mentality</strong>, always striving to crush metrics and share our amazing products with customers</span></li>
<li><span data-ccp-props="{"335559739":0}">A <strong>fun, friendly personalit</strong>y that loves connecting with customers in unexpected and engaging ways</span></li>
<li><strong><span data-contrast="auto">Reliable internet connection</span></strong><span data-contrast="auto"> and speeds of 20 mbps download and 10 mbps upload, or better</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-ccp-props="{"335559739":0}">Computer literacy skills with the ability to type at least 40 wpm</span></li>
<li><span data-contrast="auto">A private, dedicated workplace, free from interruption or distraction that promotes confidentiality</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="auto">Positive, driven and solution-oriented mentality</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-ccp-props="{"335559739":0}"><strong>Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah</strong></span></li>
</ul>
<h4><strong>Why you'll love us</strong></h4>
<ul>
<li>Monthly performance bonuses for those who qualify</li>
<li>Ownership of your development with support from leaders dedicated to fostering growth</li>
<li>Bi-annual performance reviews</li>
<li>A safe, respectful, and inclusive work environment</li>
</ul>
<h4><strong>Perks</strong></h4>
<ul>
<li>Amazing medical, dental, and vision coverage</li>
<li>401(k) match</li>
<li>Deep discounts on contact lenses, glasses lenses and glasses frames</li>
<li>Tuition reimbursement for eligible courses</li>
</ul>
<h4><strong>Who we are</strong></h4>
<p>SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.</p>
<p><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</em></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><h3><span style="font-size: 10pt;"><span data-teams="true">To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below.</span></span></h3>
<p><em>It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.</em></p></div><div class="title">United States Remote Salary Range</div><div class="pay-range"><span>$15</span><span class="divider">—</span><span>$15 USD</span></div></div><div class="pay-input"><div class="description"><h3><span style="font-size: 10pt;">*For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina</span></h3>
<p><em>It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.</em></p></div><div class="title">United States Remote Hourly Range</div><div class="pay-range"><span>$15</span><span class="divider">—</span><span>$15 USD</span></div></div></div>
What you'll do
- The Customer Success Advocate will handle inbound sales and service calls, focusing on enhancing customer experience and providing exceptional service. They will also engage with their team and manager to ensure success in a virtual work environment.
About 1-800 Contacts
For too long, glasses have been seen as a correction of a physical ailment — a medical necessity. But, they should be so much more than vision correction. Glasses should serve as an outward expression of personality; an extension of style. Visual language. A voice.
Your "Lingo" is the words you use to express yourself.
Liingo is how you express yourself using your two "i"s.
Our passion is to enable consumers to use eyewear for self-expression—to make a statement and tell their stories through eyewear. We know that at $270 a pop for glasses, this can't happen. So, we're flipping the model.
- We carefully curate our selection to make it easy to find the styles that express the depth and breadth of your personality.
- We only sell frames made from premium materials, sourced directly from the manufacturer, providing the highest quality at affordable prices.
- We don’t sell branded products like Oakley,
Ray-Ban and Prada because we believe that
self-expression doesn’t need an expensive label.
- We delight customers with a superior experience, including benefits like a free 60-day return policy.
- We include free prescription lenses with every pair, so you can spend your money where it matters most—your style.
Ready to join 1-800 Contacts?
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Frequently Asked Questions
What does a Customer Success Advocate do at 1-800 Contacts?
As a Customer Success Advocate at 1-800 Contacts, you will: the Customer Success Advocate will handle inbound sales and service calls, focusing on enhancing customer experience and providing exceptional service. They will also engage with their team and manager to ensure success in a virtual work environment..
Is the Customer Success Advocate position at 1-800 Contacts remote?
The Customer Success Advocate position at 1-800 Contacts is based in Draper, Utah, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success Advocate position at 1-800 Contacts?
You can apply for the Customer Success Advocate position at 1-800 Contactsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.