Summary
Location
United Kingdom
Type
full-time
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About this role
Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We provide simple and reliable card payment solution - used by 1 million merchants globally processing 110 million transactions daily. Our technology powers billions of transactions annually that move over $10 trillion around the globe.
About the team
We are currently recruiting for enthusiastic, target driven Collection’s Advisors to join us in our vibrant Manchester Office in the ever-desirable area of Spinningfields, Manchester City Centre. Our newly refurbished offices host a friendly yet professional environment where successful candidates can develop and grow.
What you will be doing
- Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
- Acting as a first point of contact for customers with outstanding arrears
- Reinstating of Direct debits to adhere to our One Call Resolution aim
- Showing empathy to vulnerable customers
- Negotiating & setting up repayment arrangements
- General administration duties
- Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
- Adhere to KPI's set by the business
What you will bring
- We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
- Strong customer service & communication skills with the ability to empathise with people
- The ability to adapt to change in a fast-paced environment
- Experienced working within a regulated organisation background
- Polite telephone manner
- Strong IT skills to navigate multiple platforms
- Experience of working with Microsoft Office - Word, Excel and Outlook
What we offer you
- Scheduled development time to support career progression
- 25 days annual leave per annum plus Bank Holidays
- Competitive Pension Scheme
- Private Healthcare Plan
- Life Assurance x 4 salary
Location: Manchester City Centre – Hybrid Working option available – Friday and one other day per week office based, 3 days working from home.
Competitive salary plus up to £500 per month commission based bonus scheme
Working Pattern: 35 hours per week, Monday - Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant)
Other facts
About Worldpay
Worldpay combined with Global Payments in January 2026 to create a leading payments technology and software company that powers commerce for businesses of all sizes worldwide. We help businesses grow with confidence by delivering innovative solutions that enable seamless payment acceptance, smarter operations and exceptional client experiences – online, in store and everywhere in between.
With its global reach, local expertise and scale, Global Payments processes billions of transactions and trillions in annual payment volume across more than 175 countries. Headquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company and a member of the S&P 500.
What you'll do
- The Collections Advisor will be responsible for recovering customer arrears through various communication methods and acting as the first point of contact for customers with outstanding arrears. They will also negotiate repayment arrangements and perform general administrative duties.
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