Summary
Location
Los Angeles
Type
full-time
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About this role
Overview
Our company is looking for a bright, motivated and talented Patient Care Coordinator. The Patient Care Coordinator is the primary point of contact and communication for patients in our offices. The Coordinator will greet patients, introduce them to the office, coordinate treatment services, and nurture the patient relationship. The Patient Care Coordinator must be a strong communicator with a passion for providing excellent customer service and strong aptitude for sales. The Patient Care Coordinators objective is to make patients feel welcome and comfortable and to provide the Ultimate Patient Experience to every patient that visits our offices.
Job Responsibilities/Duties :
- Set and achieve personal sales goals while supporting the goals of the team
- Greet patients in a timely, professional and engaging manner
- Introduce new patients to the office and staff
- Provide patient consultations and communicate information about recommended treatments
- Discuss cost of service, insurance coverage, and payment options with patients
- Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
- Nurture the patient relationship to encourage patient retention
- Work as team player to ensure each customer receives the best service possible
- Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
Western Dental – Brident offers a competitive benefit package designed to enhance the lives of our Team Members. Team Members are eligible for benefits based on their full time status.
- Paid Time Off (PTO)
- Medical
- Dental
- Vision
- Continuing education and advancement opportunities
- 401 (k) plan
With solid administrative and technology support and backed by outstanding management systems, our dental practices will provide excellent patient care and where our Team Members are appreciated and respected as professional colleagues.
Qualifications
- 2 years of sales, customer service or related work experience
- Bilingual Spanish-English skills preferred
- Ability to positively and proactively handle patient concerns and prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Excellent communication and interpersonal skills
- High level of ownership, accountability and initiative
- Friendly, outgoing and motivated personality
Other facts
About Sonrava Health
Western Dental & Orthodontics (including affiliates such as Brident & Vital Smiles) is one of the nation’s largest dental providers and the leader in accessible, affordable oral healthcare. With 350+ affiliated offices throughout CA, AL, TX, AZ, and NV, our network includes over 1200 dentists in which over 300 of them are Board Specialists. In California, we are the leading provider of services to both adults and children in the Medi-Cal Dental public insurance program that provides health care benefits for more than 13 million low-income individuals and families.
In addition to general dentistry, Western Dental offers orthodontics, oral surgery, pediatric dentistry, periodontics and endodontics. All services are backed by a unique quality assurance system that electronically monitors all patient visits, treatments and clinical performance to enable high-quality care.
Our Corporate Offices based in Orange, CA provide support to affiliated offices throughout various departments including: Operations, Human Resources, Marketing, Procurement, IT, Facilities, Revenue Cycle Management, Accounting, Quality Management, and more.
We’ve been making quality care more affordable since our founder, Dr. Curtis Beauchamp, opened his first office in 1903. A true visionary, he opened up dentistry to the people and championed the idea that everyone should have good oral health. He did it by delivering excellent care at affordable prices and letting his patients pay over time. Back then, they called it "Credit Dentistry.” These days, it's how almost all of us afford the braces, root canals and implants we need. By the 1930’s Dr. Beauchamp and his son, Dr. Robert F. Beauchamp, were treating thousands of patients at multiple locations. Fast forward to today, and we serve over 1 million people a year in five states. As a true Dental Home, we treat patients of all ages through our general and multi-specialty platform.
What you'll do
- The Patient Care Coordinator is responsible for greeting patients, coordinating treatment services, and nurturing patient relationships. They also provide consultations and discuss treatment costs and payment options with patients.
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