Summary
Location
Redwood City
Type
full-time
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About this role
Overview
We are looking for a Patient Care Coordinator to join the team!
The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
- Greet and welcome patients in a timely, professional and engaging manner
- Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
- Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
- Contact patients to follow up on visits and to build lasting patient relationsships
- Ensure compliance with health, privacy, and safety regulations
- Travel as needed for training and to perform job functions
Benefits for FT Employees
- Healthcare Benefits (Medical, Dental, Vision)
- Paid time Off
- 401(k)
- Employee Assistance Program
Qualifications
Qualifications
- Minimum of high school diploma or equivalent required
- Bilingual English and Spanish speaking
- 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
- Experience with dental practice management software such as Denticon/Dentrix preferred
- Excellent communication skills to interact with patients, office staff, and third party stakeholders
- Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Other facts
About Sonrava Health
Western Dental & Orthodontics (including affiliates such as Brident & Vital Smiles) is one of the nation’s largest dental providers and the leader in accessible, affordable oral healthcare. With 350+ affiliated offices throughout CA, AL, TX, AZ, and NV, our network includes over 1200 dentists in which over 300 of them are Board Specialists. In California, we are the leading provider of services to both adults and children in the Medi-Cal Dental public insurance program that provides health care benefits for more than 13 million low-income individuals and families.
In addition to general dentistry, Western Dental offers orthodontics, oral surgery, pediatric dentistry, periodontics and endodontics. All services are backed by a unique quality assurance system that electronically monitors all patient visits, treatments and clinical performance to enable high-quality care.
Our Corporate Offices based in Orange, CA provide support to affiliated offices throughout various departments including: Operations, Human Resources, Marketing, Procurement, IT, Facilities, Revenue Cycle Management, Accounting, Quality Management, and more.
We’ve been making quality care more affordable since our founder, Dr. Curtis Beauchamp, opened his first office in 1903. A true visionary, he opened up dentistry to the people and championed the idea that everyone should have good oral health. He did it by delivering excellent care at affordable prices and letting his patients pay over time. Back then, they called it "Credit Dentistry.” These days, it's how almost all of us afford the braces, root canals and implants we need. By the 1930’s Dr. Beauchamp and his son, Dr. Robert F. Beauchamp, were treating thousands of patients at multiple locations. Fast forward to today, and we serve over 1 million people a year in five states. As a true Dental Home, we treat patients of all ages through our general and multi-specialty platform.
What you'll do
- The Patient Care Coordinator greets patients, coordinates treatment services, and ensures a welcoming experience. They also follow up with patients to build lasting relationships.
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