Summary
About this role
Job DetailsJob Location: Orlando, FL 32809Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.
Role Summary
Customer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.
Responsibilities
Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
Knowledge of room openings and availability.
Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
Accurately handle all cash and charge transactions.
Make cash drops in the safe.
Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
Take work orders from residents and process correctly in the system.
Receive and distribute mail to residents.
Maintain a clean and inviting office
Other duties as assigned
Qualifications
HS Diploma or equivalent
6 months customer service experience
Legally able to work within State and Federal guidelines
Physical Requirements / Working Conditions
Continuous standing and walking throughout the duration of each shift.
Bending, lifting, and carrying up to 25 pounds.
Constant face-to-face interactions with customers.
Ability to multi-task and remain positive in busy working conditions.
Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
Comply with the brand and Company uniform and hygiene policies.
Fun, fast-paced, upbeat environment
Other facts
About SIEGEL GROUP NEVADA INC
The Siegel Group (TSG) is a privately held real estate investment and management firm with a comprehensive platform covering all real estate classes. For nearly two decades, TSG has acquired, repositioned, developed and managed hundreds of real estate assets throughout the southwestern United States with a market value exceeding $2 billion.
TSG has developed a strong reputation for creating value by repositioning under-utilized, mismanaged, and/or under-performing properties, including multifamily, extended-stay, boutique hotel, hotel-casino, retail and office assets. TSG adds significant value to the properties it acquires and manages with an aggressive and comprehensive operations and management team, leveraged with TSG’s in-house construction, design, legal, accounting, sales, and marketing departments.
TSG has been recognized by the press and state and local officials for its contributions to the State of Nevada and the communities in which its assets are located.
TSG is focused on acquiring assets in all sectors, with a particular interest in multifamily and extended – stay assets located in urban areas with access to public transportation and major employment centers. TSG’s strategy is to acquire under-performing income-producing assets that offer medium to long-term appreciation and the potential for revenue growth through refocused, intensive, and hands-on management.
TSG also targets investments that can be acquired at attractive valuations due to financial or physical distress.
Similar to our property management arm, we strive for excellence. We set high expectations and try to exceed them.
What you'll do
- Customer Service Representatives greet customers and handle inquiries, ensuring a positive first impression. They also manage room bookings, cash transactions, and maintain office cleanliness.
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