Summary
Location
Kuala Lumpur
Type
full-time
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About this role
PRIMARY OBJECTIVE
- Business Project Manager for Customer Contact Centre (CCC) responsible to end-to-end projects cycle and management for CCC projects and initiatives in as well as cross business support and collaborate for bank wide projects.
- Drive continuous improvement and further enhance support functions to Contact Centre through technology adoption and optimization opportunities and analysis and act business analyst for CCC.
- Undertake Test Manager role for big projects in CCC responsible in managing end-to-end testing deliverables to ensure test processes, standard and methodologies comply to bank’s project governance as per guidelines laid down by TCOE.
- Responsible in managing and coordinating day-to day system support for all CCC work sites i.e. Menara AA, RCOE PJ and Kuching, providing support and coordination on compliance and security control monitoring matters in CCC and also responsible for coordination of Business Continuity Plan and Disaster Recovery Plan for CCC.
- Key liaison for Contact Centre on Risk and Compliance related to technology risk and compliance ensuring CCC complying with governance in project execution and implementation.
- Manage and work with key vendors as necessary especially on the quality of services delivery.
Other facts
About RHB Banking Group
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
What you'll do
- The Senior Specialist will manage end-to-end project cycles for the Customer Contact Centre and ensure compliance with project governance. They will also coordinate day-to-day system support and oversee testing deliverables for major projects.
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