Summary
Location
Kuala Lumpur
Type
full-time
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About this role
Key Responsibilities:
1.Analyze business processes to uncover inefficiencies, redundancies, and optimization opportunities using data-driven insights.
2.Identify and implement process improvement opportunities by collaborating with cross-functional teams.
3.Create and maintain process documentation and maps to improve workflow transparency and efficiency.
4.Partner with technology teams to drive automation initiatives that reduce manual effort and enhance operational accuracy.
5.Utilize SAS Enterprise, SQL, and other analytical tools to analyze and interpret complex datasets, turning raw data into actionable insights for strategic decision-making.
6.Collaborate with business units to deliver analyses that inform business strategies and optimize processes.
7.Define, monitor, and report key performance metrics (KPIs) to assess the effectiveness of improvement and automation initiatives.
8.Ensure data quality through cleaning, validation, and preprocessing to deliver reliable reports and dashboards.
9.Serve as a Subject Matter Expert to support daily operations, resolve process or system issues, and provide analytical guidance. Prepare reports and presentations for leadership, summarizing insights, progress, and recommendations. 10.Contribute to internal meetings and ad hoc assignments, demonstrating adaptability and commitment to organizational goals.
Preferred Qualifications:
- Bachelor’s degree in Business Analytics, Data Science, Information Systems, or a related field.
- Proficiency in SAS Enterprise, SQL, JIRA, PHP, MySQL, and HTML.
- Skilled in transforming data into actionable insights to drive process and business improvements.
- Strong analytical, problem-solving, and communication abilities.
Other facts
About RHB Banking Group
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
What you'll do
- The Associate Specialist will analyze business processes to identify inefficiencies and implement improvements by collaborating with cross-functional teams. They will also create process documentation and partner with technology teams to drive automation initiatives.
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