What makes this role important at Ipsos? 

Reporting into the Operations Manager, a Field Manager is responsible for managing the day-to-day operations of their various projects. They responsible for the completion of field work once a project has been launched to field. Working within the Canadian Mystery Shopping Operations team, the role involves ensuring all projects are delivered on time, in full, and error-free while supporting the mystery shopping panelists.  

What you can expect to be doing: 

• Day to day responsibilities include following up on shop completion, supporting shoppers to make sure their tasks are completed correctly, and ensuring all shops are completed and delivered by their scheduled end date. 

• Engage with the shoppers in a polite, professional, and timely fashion.  

• Take full ownership of the progression of your project, including following up on issues when required. 

• Report back to your client service partner regularly on the progression of the study, including strategies for how to achieve your target. 

• Support shoppers with other technical needs and addressing their general mystery shopping questions and concerns. 

This might be the job for you if you have: 

• 1 year experience in an Operations role, preferably market research. 

• Previous experience working with SMX or SASSIE platforms an asset. 

• Excellent English written and verbal communication skills. French fluency an asset. 

• Strong time management skills with ability to be flexible to meet firm client deadlines while balancing other priorities. 

• Strong detail orientation.  

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to! 

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $55,000 to $60,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. 

What’s in it for you: 

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. 

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: 
Why Work at Ipsos | US 

Commitment to Diversity 

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do. 

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. 

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. 

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