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Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Work Shift

What you will be doing

Job Summary 

(JP001367-CC_5495800 Department/Unit:  FL MD LLC PT - West Palm) 

The Patient Access Specialist plays a crucial and highly visible role in the registration operations at HSS Florida, supporting the Orthopedics, Radiology and Physical Therapy departments. This position involves greeting and assisting patients, managing patient admissions, verifying insurance benefits, collecting payments, and ensuring compliance with managed care contracts. The specialist collaborates with interdisciplinary team members to manage patient flow, resolves inquiries and deliver exceptional customer service in a fast paced, patient centered environment. 

Job Qualifications 

EDUCATION – Required 

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses 

EDUCATION – Preferred 

Associates 

EXPERIENCE - Required 

Two years in a healthcare or related customer service field 

SKILLS – Required 

Strong computer skills; with proficiency in MS Office Suite: Excel, Outlook, Word automated tools 

Excellent written and verbal communication skills 

Ability to multitask, prioritize and adapt in a face paced environment 

Demonstrates initiative, sound judgment and resourcefulness 

Knowledge of medical terminology and insurance guidelines 

Team player with a positive and respectful attitude 

Respect for patient confidentiality and sensitivity to diverse populations 

Effective communicator with all levels of staff, patients and customers 

Ability to respond positively to fluctuations in patient flow 

Exceptional customer service skills. Superior written and oral communication skills 

Ability to maintain a positive attitude towards assignments and others in a fast-paced environment 

Capacity to multitask and prioritize in the ever-changing environment of healthcare 

Ability to work collaboratively with others 

Respect for information confidentiality 

Ability to show initiative, good judgment, and resourcefulness 

Familiarity with medical terminology, and insurance. 

SKILLS-Preferred 

Knowledge of medical terminology 

Self-directed, motivated, resourceful, demonstrates initiative 

Experienced user of MS Office Suite applications: Word, Excel, Outlook 

PHYSICAL WORKING CONDITIONS 

May require sitting, standing, walking, or light lifting (10-20lbs.) 

Sitting in the same location or standing/walking. Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment. 

ENVIRONMENTAL WORKING CONDITIONS 

Comfortable indoor area. Located in a comfortable indoor area. Examples: executive, management and secretarial positions. 

HAZARDS 

OSHA Category 1 

Tasks that involve exposure to blood, body fluids, tissues, and other potentially infectious materials. 

Behavioral & Leadership Competencies 

• Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow. 

• Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. 

• Understands how one's work connects and intersects with other team member’s work and HSS’ goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback. 

• Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager. 

• Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team’s engagement 

POSITION & UNIT ACCOUNTABILITIES 

• Demonstrate ability to prioritize, manage time, and maximize productivity. 

• Manage and prioritize time efficiently while maximizing productivity independently and as a team  

• Demonstrate reliability. 

• Supports the department's goals and objectives.  

• Initiates and maintains open and timely effective documented and verbal communication with staff, patients, and leadership.  

• Greet and assist patients and visitors upon arrival; conduct rounds as needed to ensure waiting area comfort. 

• Interview patients to accurately enter and update patient demographics, insurance and personal information. 

• Collect, verify, and scan legal IDs, insurance cards, signed consent forms, third party liability/workers’ compensation documents, and advance care plans 

• Explain financial responsibilities, obtain electronic and/or phone benefit verifications, coordinating benefits, and determine insurance coverage (participating vs. non-participating).  

• Collect co-payments and out-of-pocket payments at check-in and check-out and obtain waivers for non-covered services. 

• Monitor and resolve work queue encounters, registration checklists, and authorization status. 

• Answer incoming calls and make outgoing calls as needed to provide assistance or direct inquiries. 

• Respond to patient questions and triage to appropriate department as needed. Ensure proper documentation in patient records. 

• Ensure compliance with HIPAA regulations and patient confidentiality standards. 

• Cross trained to staff and cover all Patient Access areas (e.g., Greeter, Registration, Physical Therapy). 

• Maintain a professional demeanor and business casual attire. 

• Responds to emails, and communications/ messages as soon as possible in a professional manner with compassion and understanding. 

• Perform other related duties incidental to the work described herein 

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.