How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $35.92 - $35.92. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

JOB DESCRIPTION

Accounts Receivable Representative

Customer Service

Full-Time

GENERAL SUMMARY OF DUTIES:

Accounts Receivable representative resolves customer issues/problems in a timely and effective manner. Handles high volume of incoming calls; works closely with numerous hospital departments, MD offices and outside agencies to coordinate customer satisfaction. A/R reps makes outgoing collection calls; prepares patient refunds; accepts credit card payments, and establishes payment plans. Knowledge of medical and insurance terminology is preferred.

PRIMARY FUNCTIONS:

• Reviews and processes correspondence from patients and insurance carriers.

• Insurance Follow-up with primary, secondary, and tertiary claims.

• Denial Management to include payer denials and denial solutions.

• Submitting appeals to carriers for reasons such as medical necessity and bundling

• Credit Balance Management to include reviewing and resolving payment application errors.

• Reviews and maintains unbilled charge reports, denial reports, and claim allocation reports.

• Annotates adjustments/updates to patient accounts.

• Performs other related duties as required.

EDUCATION REQUIRED

REQUIRED KNOWLEDGE, CERTIFICATION / LICENSURE:

• Computer skills and knowledge of relevant software (Microsoft Office and Excel).

• Knowledge of medical coding is a plus.

QUALIFICATIONS; REQUIRED EDUCATION AND EXPERIENCE:

• Education: High School Diploma or equivalent, with some college preferred.

• Experience: Minimum of three years experience in medical billing procedures including registration, charge entry, payment posting, and claim preparation.

TYPICAL PHYSICAL DEMANDS:

• Requires ability to work independently.

• Involves standing, sitting and walking. 

• Requires normal vision and hearing. 

• Normal office environment.

Sitting in a comfortable position with frequent opportunity to move about Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions. ENVIRONMENTAL WORKING CONDITIONS

Comfortable indoor area Located in a comfortable indoor area. Examples: executive, management and secretarial positions. HAZARDS OSHA

Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. POSITION & UNIT ACCOUNTABILITIES

Develops/Manages Processes & Systems - Assists with contracts Assists in the negotiation of physician managed care contracts, analytics, and financial modeling. Upholds Standards/Expectations of HSS Staff - Coordinates enrollment Coordinates physician enrollment in managed care plans. Upholds Standards/Expectations of HSS Staff - Ensures compliance Ensures compliance of managed care companies with negotiated contracts. Upholds Standards/Expectations of HSS Staff - Resolves payor issues Follows-up and resolving payment issues with Insurance Payors. Upholds Standards/Expectations of HSS Staff - Acts as liaison Acts as a liaison between physician offices and Insurance Payors. Upholds Standards/Expectations of HSS Staff - Assists with meetings Schedules, coordinates, and documents for all PHO related meetings. Maintains Documentation & Manages Information - Maintains tracking logs Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items. Upholds Standards/Expectations of HSS Staff - Oversees PHO line Oversees PHO phone line, answers and responds to inquires, and assist with urgent physician office issues. Upholds Standards/Expectations of HSS Staff - Attendance Maintains satisfactory attendance record. Upholds Standards/Expectations of HSS Staff - Maintains punctuality Reports for duty punctually. Upholds Standards/Expectations of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments. EDUCATION REQUIRED

High School Diploma or equivalent (G. E.D.), may include specialized or vocational courses EDUCATION PREFERRED

Associate's degree or enrolled in college working toward degree. Associates CERTIFICATIONS/LICENSURE REQUIRED

YEARS OF EXPERIENCE REQUIRED
Experience in healthcare billing. Proven leadership in previous accounts receivable role. 4

YEARS OF EXPERIENCE PREFERRED
5+ Knowledge of third party operating procedures, regulation, and billing requirements as well as government reimbursement programs. Knowledge of CPT, ICD-10, HCPCS coding and Medical Terminology and Collections. Proficient in uses of computerized registration and billing systems and personal computers, including Microsoft Office Suite. Ability to identify trends with third party payer denials and provide feedback or recommendations for improvement to management. Positive attitude, flexible team player. Strong analytical skills. EPIC experience preferred

PHYSICAL WORKING CONDITIONS
Sitting in a comfortable position with frequent opportunity to move about Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.

ENVIRONMENTAL WORKING CONDITIONS
Comfortable indoor area Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

HAZARDS OSHA
Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

POSITION & UNIT ACCOUNTABILITIES

• Develops/Manages Processes & Systems - Assists with contracts Assists in the negotiation of physician managed care contracts, analytics, and financial modeling.
• Upholds Standards/Expectations of HSS Staff - Coordinates enrollment Coordinates physician enrollment in managed care plans.
• Upholds Standards/Expectations of HSS Staff - Ensures compliance Ensures compliance of managed care companies with negotiated contracts.
• Upholds Standards/Expectations of HSS Staff - Resolves payor issues Follows-up and resolving payment issues with Insurance Payors.
• Upholds Standards/Expectations of HSS Staff - Acts as liaison Acts as a liaison between physician offices and Insurance Payors.
• Upholds Standards/Expectations of HSS Staff - Assists with meetings Schedules, coordinates, and documents for all PHO related meetings.
• Maintains Documentation & Manages Information - Maintains tracking logs Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items.
• Upholds Standards/Expectations of HSS Staff - Oversees PHO line Oversees PHO phone line, answers and responds to inquires, and assist with urgent physician office issues.
• Upholds Standards/Expectations of HSS Staff - Attendance Maintains satisfactory attendance record.
• Upholds Standards/Expectations of HSS Staff - Maintains punctuality Reports for duty punctually.
• Upholds Standards/Expectations of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments.

 

 

EDUCATION REQUIRED
High School Diploma or equivalent (G. E.D.), may include specialized or vocational courses

EDUCATION PREFERRED
Bachelor's degree or equivalent work experience. Bachelors

CERTIFICATIONS/LICENSURE REQUIRED


CERTIFICATIONS/LICENSURE PREFERRED


SKILLS REQUIRED


SKILLS PREFERRED

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.