Summary
Location
Davie
Type
full-time
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About this role
For more than 60 years HEICO Corporation, a NYSE traded company, has thrived by serving key segments of the aviation, defense, space, and electronic industries by providing innovative and cost- saving products and services. HEICO’s high- energy culture focuses our Team Members’ on providing high quality products and services to our customer base, which consists of the world’s airlines and the defense industry. Our leadership approach creates a dynamic environment that continually challenges our Team Members to perform their best. For four consecutive years, Forbes Magazine ranked HEICO as one of the 200 “Best Small Companies.”
Mission
As a Customer Support Specialist Level II , you will be responsible for the processing of customer orders from receipt to shipment (order follow-up) while also participating in the duties of the Sales Representative for Tier 3 accounts.
Responsibilities
- Understand all customer terms & requirements
- Enter customer PO's with high level of accuracy, ensuring conformity
- Resolve issues on customer PO's with Sales Representatives and/or customers directly
- Contribute to team goal of entering all customer orders in a timely manner
- Send a complete or partial acknowledgement within 48 hours
- Ensure the follow-up of customer orders: status, tracking numbers, shipping documents, credit card receipts, etc.
- Make sure that the orders are correctly reserved by the system, suggesting confirmation swaps to Sales Representatives
- Be proactive in informing Sales Representatives and/or customers about delivery issues impacting their supply chain
- Send “Open Order Reports” to customers with accurate information and comments as recommended by the Sales Representative
- Update “Past Dues” on a daily basis, reschedule due dates accurately, informing customers of any delays by sending updated order acknowledgements (via customer portals where applicable)
- Open and track CCRs
- Basic technical knowledge and understanding of the specificities of the products: packaging, shelf life, unit of measurement, alternatives ... etc
- Open new customer accounts
- The CSS level II may occasionally participate in the duties of the Sales Representative.
- Support Ecommerce customer and customer related questions/issues
Competencies
- Customer Relationships skills
- Communication skills
- Ability to anticipate and manage conflict situations
- Ability to write reports
- Ability to use computer tools
- Good organizational skills
- Ability to prioritize tasks
- Be rigorous and methodical
- Excellent sense of customer service
- Excellent internal and external communication skills
- Spirit of initiative
- Team spirit
Other facts
About HEICO Corporation
Santa Barbara Infrared designs and manufactures the most technologically advanced infrared and electro-optical test instrumentation available. SBIR's broad line of innovative products support testing of military and commercial sensor systems and are used world wide in laboratory, production, depot and field test applications.
SBIR was founded in 1986 and quickly became the leader in the electro-optical (E-O) test instrumentation field. In 1999 SBIR became part of HEICO Corporation, an aerospace company based in Hollywood, Florida. HEICO Corporation is a rapidly growing, technology-driven company that has been engaged in niche market segments within the aerospace, aviation and electronics industries for more than 60 years. Additionally, HEICO has been named on Forbes' Best 100 Small Companies list and 200 "Hot Shot Stocks" list routinely.
SBIR has continued to maintain its' leadership position within the test instrumentation field and is still the preferred supplier to many of the major domestic and international manufacturers of E-O sensors and systems.
SBIR's focus is on providing well engineered, cost effective hardware and software solutions to the E-O community. Our extensive design capabilities cover the spectrum of infrared, laser, visible and dynamic scene projection applications. SBIR's proven systems engineering expertise combined with a practical, design-for-manufacturing approach results in production and custom instrumentation for the most discerning customers.
What you'll do
- The Customer Support Specialist Level II is primarily responsible for processing customer orders from receipt through shipment, including order follow-up and ensuring timely acknowledgments. This role also involves participating in the duties of a Sales Representative for Tier 3 accounts.
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