Summary
Location
Sheffield
Salary
$30k - $37k (GBP)
Type
full-time
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About this role
Client Account Manager
We are growing our sales function, and we are looking for a dynamic, client-focused Account Manager to help us establish a new account management function.
This role is key to supporting our existing client base and driving additional revenue through relationship management and tailored service offerings.
If you are passionate about building long-term client relationships and driving revenue growth, we would love to hear from you!
This role is office based at our Sheffield office.
About Harper James
Harper James is a growing and ambitious commercial law firm like no other. Forget any misconceptions you may have about the legal industry, we're not stuffy or inhibited by traditions.
Founded in 2014, our purpose is as strong now as it was then - to enable growth-oriented businesses to succeed through delivering top-quality and accessible legal services by acting as partners in our clients’ journeys while our people enjoy a true work-life balance.
Harper James continues to grow at c40%+ year on year. This year, more than 150 people will support 4000+ businesses and we expect to double our turnover over the next two years.
Key Responsibilities
Build and maintain strong relationships with our existing clients.
Identify opportunities for cross-selling and upselling additional legal services.
Proactively manage client accounts to ensure satisfaction and retention.
Collaborate with internal teams, including legal and business development, to ensure seamless service delivery.
Meet revenue targets by identifying client needs and providing relevant solutions.
What we are looking for
Proven experience in account management or client relationship roles, ideally within professional services.
Strong communication and negotiation skills.
Ability to manage multiple client accounts with a focus on service excellence.
A proactive and results-driven approach to client engagement.
We need tech-savvy self-starters who thrive in a fast-paced, modern work environment. We leverage cutting-edge technology to streamline our office processes and maximize productivity.
You’ll excel as part of the HJ team if you:
Are a quick learner, ready to adapt to new systems and technologies with enthusiasm.
Are excited about adopting and using AI tools to boost efficiency and productivity.
Have a solid working knowledge of Microsoft 365 products (eg. Word, Excel, PowerPoint, Outlook)
Can confidently navigate SharePoint to manage and collaborate on projects.
The bottom line
£30,000 - £37,500 DOE plus commission
33 days holiday, including public holidays.
Option to buy up to 5 holiday days a year.
Private Healthcare
Death in service benefit.
Access to our electric car scheme.
An opportunity to play an important part in the next phase of growth for a law firm leading innovation within legal services.
An environment with no politics, no bureaucracy, working with a passionate, supportive and dedicated team who all play a fundamental part in the success and continued growth of the business.
NO AGENCIES PLEASE
Other facts
About Harper James
We believe every business - no matter its size - deserves access to top-tier legal support.
Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses.
With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website, with hourly fees starting from £159 on a subscription plan.
It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.
Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.
Don't just take our word for it, we have been independently recognised as a top SME-focused law firm by Chambers and Partners in their 2026 guide.
And if you’re a solicitor or business professional looking for a new opportunity, we’d love to hear from you. Most of us work remotely – which means lower costs with no compromise on quality for clients, and incredible work-life balance for our people, while still being part of a warm and friendly culture.
What you'll do
- The role involves building and maintaining strong relationships with existing clients while identifying opportunities for cross-selling and upselling additional legal services. Key duties include proactively managing accounts to ensure satisfaction and retention, collaborating internally, and meeting revenue targets by providing relevant solutions.
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