Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

Responsible for welcoming the patient into the care delivery setting and initiates the documentation required for the patient's clinical care as well as the financial clearance. Ensures accurate patient admission/registration. Works closely with both the financial team and the clinical team to ensure the optimum patient experience, accurate registration, and maximum cash flow and reimbursements.

Position Reports To: Rehab Services Director

1. Completion of pre-registration, insurance verifications, pre-authorization needs, and assist with post visit follow-up
2. Answer and triage both internal and external calls in a friendly and prompt manner; prioritizing and delegating as needed
3. Greets and addresses all who enter through the Rehab Entrance in a sensible, welcoming and professional way
4. Scheduling, rescheduling, canceling and checking-in new and recurring patients. Acknowledging, requesting and collecting patient payments for services and goods received in the therapy and DME areas
5. Daily coordination with supervisors, leads, therapists and support staff and oversight of daily staff to ensure smooth flow with excellent written and oral communication skills. Maintains a close and professional relationship with patient advocates, financial services, pre-billers and denials to optimize and assist with the billing process
6. Independently works assigned work queue and wait list to ensure patient satisfaction and timely patient access to therapies at Confluence Health.
7. Ability to operate office equipment. Assisting in creation of forms, reports, and letters and meeting minutes as requested by supervisors
8. Confirmation and review of accurate orders. Entering external orders and referrals promptly, following a prescreen process as required. Scanning, forwarding and prioritizing of incoming medical records for new and current patients
9. Capable of identifying urgent requests and special cases. The ability to continually reprioritize and pay close attention to detail as many interruptions may occur, while completing tasks and activities on time
10. Participates in training of co-workers, education and updating of all staff members for new/updated procedures. Actively participates in departmental process improvements
11. Continual patient assistance through the healthcare system, staying in close contact with therapists, providers, payers and patients. Follows up and completes tasks needed to promptly provide quality patient care before, during and after the patient leaves our facility
12. Addresses patient concerns with empathy and urgency. Forwards confidential details to supervisors as needed in a timely fashion
13. Required to maintain active Basic Life Support (CPR) certification.
14. Other duties as assigned

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Required:

• Ability to prioritize assignments and effective time management skills
• Must be detail oriented, flexible and committed to providing excellent customer service
• Ability to work independently and as part of a team with environmental distractions
• Demonstrates skills in planning, organizing, and managing multiple functions and complex processes

Desired:

• Minimum of three years experience in related position, preferably healthcare
• Knowledge of medical terminology
• Prior experience or knowledge of obtaining insurance authorizations

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

• Walking – O
• Sitting/Standing - C
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - F
• Repetitive Movement - C

Working Conditions:

• Normal office environment which consists of sitting at a desk for long periods of time, talking on the phone or working on computers or paperwork. This environment also consists of working in close proximity to co-workers and the public.

Job Classification:

• FLSA:Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights – No
• Heat – No
• Cold – Yes
• Mechanical Hazards – No
• Hazardous Substances – No
• Blood Borne Pathogens Exposure Potential –Yes
• Lighting – No
• Noise – No
• Ionizing/Non-Ionizing Radiation – No
• Infectious Diseases – Yes