Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

1. Exhibits excellent customer service while being able to multi task under pressure.
2. Directly interacts with the oncology team members as well as staff across multiple departments to coordinate the scheduling of complicated treatment plans for oncology and non oncology patients who require outpatient infusion. 
3. Verify that insurance authorization has been obtained prior to scheduling patients for appointments.
4. Makes, reschedules and cancels appointments, understanding the unique scheduling needs of the
5. various providers in the department so that patient access is optimized.
6. Consistently monitors schedules for both providers and the infusion room to ensure schedules are full and follow staffing acuity guidelines for the infusion department. 
7. Provide feedback on workload, scheduling issues, and refinements to the management team on an ongoing basis. 
8. Answers the telephone and checks messages in a timely manner. Returns or directs calls to the appropriate personnel by end of day.
9. Responsible for training reception staff how to schedule non-complex appointments.
10. Effectively communicates all schedule changes to the appropriate personnel. 
11. Ability to maintain accuracy on a consistent basis. 
12. Able to utilize various formats (epic, outlook, in-baskets, secure chat and teams) at the same time to look at multiple schedules, messages when scheduling patient appointments.  
13. Checks in-basket messages throughout the day requiring scheduling attention. 
14. Ability to respond calmly in an emergency situation and adhere to Confluence Health policy. 
15. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Required:

• Highschool graduate or equivalent.
• A working knowledge of computers, accurate keyboarding skills, email communication and password management.

Desired:

• Previous clerical or office experience in an imaging or medical setting.
• Familiarity with medical terminology.

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

• Walking - F
• Sitting/Standing - C
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - O
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - O

Working Conditions:

• Work is performed in the reception area. It involves continuous contact with staff and patients by phone and in-person. Interaction is constant and with many interruptions.

Job Classification:

• FLSA: Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights - No
• Heat - No
• Cold - Yes
• Mechanical Hazards - No
• Hazardous Substances - Yes
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - No
• Noise - No
• Ionizing/Non-Ionizing Radiation - Yes
• Infectious Diseases - Yes