Summary
Location
New York
Type
full-time
Are you the employer? Manage your company page directly.
About this role
Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
We’re seeking a Specialist, Regional People Partner to drive operational excellence across the employee lifecycle. You’ll own onboarding and offboarding, documentation, compliance, reporting, and continuous process improvement, while coordinating immigration workflows in partnership with Legal, Talent Acquisition, and external counsel. You will partner with business leaders in support of performance management and our talent initiatives and be a trusted advisor during their leadership journey.
Key Responsibilities
HR Operations:
● Run end-to-end onboarding and offboarding in HRIS (e.g., Workday/Paychex): pre-hire
setup, access, checklists, terminations, and exit interviews with trend capture.
● Draft, issue, and maintain employee documentation (contracts, addendums, employment verifications, termination letters).
● Track probationary periods, surface deadlines, and coordinate outcomes with managers.
● Maintain accurate, auditable employee records aligned to data-privacy requirements.
● Support consistent execution of HR processes (e.g., flexible work requests, performance documentation) and provide manager guidance.
Performance Management:
● Support managers in developing and delivering performance improvement plans (PIPs), ensuring clarity and follow-through.
● Partner with Legal/Compliance when required to mitigate risk and maintain consistency across cases.
● Provide advice on the process where needed and coach managers on navigating the
process.
● Handle involuntary termination meetings, ensuring line managers receive guidance each step of the way and appropriate.
Compliance & Reporting:
● Ensure compliance with local labor laws and internal policies across the region.
● Build and deliver recurring HR reports (headcount, turnover, onboarding/offboarding
SLAs, exit themes).
● Keep HR systems and files audit-ready; execute periodic data quality checks.
● Document SOPs, map workflows, identify bottlenecks, and drive process improvements.
● Coordinate visa/work authorization cases for candidates and employees, ensuring
accurate documentation and timelines.
● Partner with external immigration counsel and relocation vendor; track filings, renewals, and expirations; maintain a live immigration tracker.
Serve as the employee point-of-contact for immigration status updates and FAQs;
escalate risks proactively.
Employee Relations:
● Act as a trusted first point of contact for employees and managers on HR policies,
workplace concerns, and employee relations matters.
● Guide managers on handling performance issues, behavioural concerns, and conflict
resolution in line with company policies and local employment law.
● Conduct impartial investigations into employee complaints, grievances, or disciplinary
matters; prepare documentation and ensure fair outcomes.
● Document all ER cases thoroughly, maintaining accurate, confidential records.
● Track ER case trends and provide regular reporting and insights to the US Regional
Leader.
● Recommend proactive interventions (training, policy updates, communication
campaigns) to address root causes and improve workplace culture.
Qualifications
● 3–5 years of hands-on experience in HR Operations and/or Immigration within a
fast-paced, multi-country environment.
● Bachelor’s in HR, Business, or related field (or equivalent experience).
● Strong command of HR process, documentation, and compliance fundamentals.
● Experience coordinating immigration matters (U.S./Canada/LATAM preferred) with
outside counsel.
● Experience partnering with business leaders on performance management, talent
development, organizational effectiveness, etc.
● Experience with Employee Relations or supporting internal grievances and
investigations.
● Proficiency with HRIS (Workday, SAP, or similar) and report building (Excel/Sheets).
● Exceptional organization and detail orientation; proven ability to manage deadlines.
● Clear, professional communication and cross-functional partnering skills; high discretion with confidential data.
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
Other facts
About Checkout.com
Checkout.com is a financial technology company that delivers a high-performance payments platform. Enterprise and scaling businesses use our cloud-based platform to process payments, send payouts, and manage card programs. Checkout.com is headquartered in London, with offices in New York, Paris, Dubai, Hong Kong, and other locations across six continents. Customers include global brands such as Sony, SHEIN, Wise, Patreon, and GE HealthCare.
What you'll do
- The Specialist, Regional People Partner will drive operational excellence across the employee lifecycle, managing onboarding, offboarding, compliance, and performance management. They will also coordinate immigration workflows and act as a trusted advisor to business leaders.
Join Clera's Talent Pool
Get matched with similar opportunities at top startups
This role is hosted on Checkout.com's careers site.
Join our talent pool first to get notified about similar roles that match your profile.