Summary
Location
Budapest
Type
full-time
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About this role
Overview
✨ Position Summary
As a Customer Service Specialist, Order Management (EM Region), you will serve as a key expert within our EMEA Customer Service organization. You will manage complex order‑to‑cash activities, represent the Customer Service function in cross‑functional initiatives, and act as the first line of support for system, process, and SAP‑related topics.Your role ensures flawless order execution, drives process excellence, and strengthens collaboration between Customer Service, Sales, IT, Supply Chain and OPEX.
Responsibilities
🔍 Your Responsibilities
End‑to‑End Order Management Excellence
- Ensure perfect order fulfillment, proactively resolving order, delivery, and billing issues.
- Act as the primary operational point of contact for customers within the EM region.
- Maintain and update SAP customer master data and pricing information.
- Process returns, credit/debit notes and billing corrections.
Specialist-Level Functional & Technical Expertise
- First line of support for users regarding SAP, processes, and order‑to‑cash workflows.
- Represent the Customer Service function in system discussions, enhancements and functional teams.
- Communicate effectively with IT, users, stakeholders, and management to ensure process clarity.
- Perform testing activities (system changes, SAP upgrades, project testing).
- Capture and communicate ideas for continuous process improvement.
SAP Expertise & Knowledge Enablement
- Continuously develop and maintain deep SAP transactional knowledge.
- Conduct SAP process trainings for new hires in the EMEA Customer Service organization.
- Deliver refresher and development trainings for the broader EMEA Supply Chain/Customer Service teams.
- Serve as the first point of contact for OPEX on technical SAP‑related matters.
Cross-Functional Support
- Support Sales Representatives and Business Line Managers with:
- Sales data analysis
- Report creation
- Customer follow-up and communication
- Coordinate and participate in department-related projects, ensuring Customer Service needs are represented.
Qualifications
🎯 What We’re Looking For:
Qualifications & Experience
- Fluent German and English (written and spoken).
- Strong prior experience in Customer Service, Order Management or similar fields.
Skills & Competencies
- Deep knowledge of SAP transactions and functionality.
- Ability to understand, follow, and challenge existing procedures; contributes to procedural improvements.
- Excellent communication and relationship‑building skills across all levels.
- Strong analytical capability and data accuracy mindset.
- High customer focus, problem-solving attitude, and proactive mindset.
- Ability to work independently while influencing cross‑functional teams.
💎 What We Offer
- Cafeteria and Private Health Care Insurance
- Hybrid working model for better work–life balance.
- Professional development
- Structured onboarding support
- Cross‑functional collaboration and opportunities to influence system/process design.
- Inclusive company culture, employee groups, volunteering opportunities.
- Office perks including Dog Days and team community events.
👉 Ready to Make an Impact?
Join a dynamic, collaborative team where your expertise will shape the customer experience and drive process excellence across EMEA.
Other facts
About Celanese International Corporation
Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We are committed to sustainability by responsibly managing the materials we create for their entire lifecycle and are growing our portfolio of sustainable products to meet increasing customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese is a Fortune 500 company that employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.
For more information, visit www.celanese.com.
For Celanese product news about our Engineered Materials offerings, follow @CelaneseEngineeredMaterials on LinkedIn.
What you'll do
- The Customer Service Specialist will manage complex order-to-cash activities and ensure flawless order execution. They will also act as the first line of support for system, process, and SAP-related topics.
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