Summary
Location
Redditch
Type
full-time
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About this role
Do you have customer service experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you…
We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon – Fri (06:00 – 14:00 / 12:00 – 20:00) and every other weekend. When working the weekend, you’ll have staggered days off in the week to compensate.
You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.
What You'll Be Doing
You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.
For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.
What We're Looking For
If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!
When you join us, you’ll receive:
- Salary: £25,397 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Health Cash Plan & Life assurance
- Discounts, vouchers, and financial aid programs
- Funded Training Sponsorship Scheme
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.
Requisition ID
2025-8105
Other facts
About Arcus FM
Arcus FM is an award-winning full-service facilities management company self-delivering over 80% of our services across the UK.
Our mobile engineers and cleaners look after a large blue-chip customer base from retail and hospitality to depots and corporate offices. We bring together industry-leading technology, unique skills, and a wealth of sector-specific experience to provide excellent customer service and a safe and welcoming workplace for our customers.
What you'll do
- You will be the first point of contact for stores requiring assistance, taking reactive calls, creating Work Orders, and providing updates. The role involves learning multiple systems and coordinating with Engineers for job assignments.
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