Summary
Location
Cirencester
Type
full-time
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About this role
Do you have customer service experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you…
We require a Contract Coordinator to join us on a permanent basis, at our Cirencester site.
You will be consistently delivering the companies “service expectations” successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so.
You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the TRIOS contract. Ensuring the clients satisfaction and to abide by the following list of responsibilities and duties.
What You'll Be Doing
Key Accountabilities:
- Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service
- Receiving & responding to enquiries & new job e-mails from existing customers
- Accurate & full recording of job requirements and priority on in-house software and client portals.
- Taking ownership of customer queries to offer first contact resolution where possible
- Handle Customer Support Centre administrative duties, including monitoring team inboxes etc
- Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s
- Working to pre-determined daily / weekly / monthly team jobs
- Communicate with contractors for outstanding job updates
- Work closely with Management to achieve both client and business objectives.
- Monitor KPI performance and follow up as required.
What We're Looking For
To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service.
In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members.
If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!
When you join us, you’ll receive:
- Salary: £25,397 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Health Cash Plan & Life assurance
- Discounts, vouchers, and financial aid programs
- Funded Training Sponsorship Scheme
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.
Requisition ID
2025-8040
Other facts
About Arcus FM
Arcus FM is an award-winning full-service facilities management company self-delivering over 80% of our services across the UK.
Our mobile engineers and cleaners look after a large blue-chip customer base from retail and hospitality to depots and corporate offices. We bring together industry-leading technology, unique skills, and a wealth of sector-specific experience to provide excellent customer service and a safe and welcoming workplace for our customers.
What you'll do
- The Contract Coordinator will handle inbound calls and customer queries, ensuring exceptional service and accurate recording of job requirements. They will liaise with internal departments and external contractors to provide updates and monitor performance.
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