Summary
Location
Cirencester
Type
full-time
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About this role
Do you have customer service experience? Enjoy being the first point of contact?
Yes? I may have the ideal role for you…
We require a Account Coordinator to join us on a permanent basis, at our Cirencester site.
The role will focus on high volume of quotes/estimates generated by the client and reduce the volume through customer engagement. Support the account manager in delivery of the agreed contract with the client ensure performance and KPIs are met.
What You'll Be Doing
• Responsible for the commercial delivery to the client, managing the relationship with our subcontractors and operational link
• Daily/weekly review and audit of sub-contractor application submission to agreed deadlines
• Processing Sub-contractor & supplier invoices through our in-house system with a high degree of accuracy
• Client invoicing through Verisae & Siclops with a high degree of accuracy
• Wip review
• Preparation of client specific reports
• Monitoring contractual billing deadlines, ensuring these are met
• Weekly/monthly sub-contractor conference calls to review submissions and resolve issues/rejections
• Raising Purchase orders to Sub-contractors
• Working to pre-determined daily, weekly and monthly KPI’s
• Accurate & full recording of finance updates & notes on in-house and external software and portals
• Highlighting margin performance
• Providing exceptional customer service
• To ensure the sub-contractors are performing as per the contractual expectations
• All work orders for the client are invoiced within the agreed timeframes
What We're Looking For
When you join us, you will receive:
- Salary: £25,397 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Health Cash Plan & Life assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues.
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button
Requisition ID
2025-7886
Other facts
About Arcus FM
Arcus FM is an award-winning full-service facilities management company self-delivering over 80% of our services across the UK.
Our mobile engineers and cleaners look after a large blue-chip customer base from retail and hospitality to depots and corporate offices. We bring together industry-leading technology, unique skills, and a wealth of sector-specific experience to provide excellent customer service and a safe and welcoming workplace for our customers.
What you'll do
- The Accounts Coordinator will manage client relationships and ensure the commercial delivery of services. Responsibilities include processing invoices, monitoring billing deadlines, and providing exceptional customer service.
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