Summary
Location
Redditch
Type
full-time
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About this role
We are recruiting for an Account Support Coordinator in Redditch.
The role will focus on planning of high volume of inspections generated by the client and focus on delivering within timelines.
Support the account management team in delivery of the agreed contract with the client ensure performance and KPIs are met.
What You'll Be Doing
- Actively review planned activity raised by the client, ensuring communication with branch managers/tenants to seek approval for site specifics
- Support the management of the planning process
- Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement
- Review outstanding volumes and manage outstanding tasks
- Influence and work with client representatives to develop a culture if improvement and build effective relationships
- Chase and escalate planned work volumes and related issues to point of resolution
- Manage communication between client and Arcus
- Support the wider team on an ad hoc basis, and subject to training, with things such system changes, data changes due to peak in demand
- Support the creation of reports to manage quotes spend with client and demonstrate supplier spend
- Identify and highlight trends, including failed visits of planned activity with plan to address
- At the end of each month, support the provision of a detailed breakdown of planned works addressing any outstanding visits
- Build and maintain effective relationships with client, supplier, and internal teams
What We're Looking For
Knowledge & Experience
- Be a Proactive ‘self-starter’
- Attention to detail
- Ability to work to and meet tight deadlines
- Ability to prioritise and manage own workload
- Good analytical and organisational skills
- Good communication skills (written and verbal) and the ability to communicate with colleagues at all levels of the business
- Numeracy and Accuracy
- An intermediate knowledge of Microsoft Excel - VLOOKUPS, Pivot tables
When you join us, you will receive:
- Salary: upto £29,508 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Health Cash Plan & Life assurance
- Discounts, vouchers, and financial aid programs
- Funded Training Sponsorship Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues.
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button
Requisition ID
2026-8254
Other facts
About Arcus FM
Arcus FM is an award-winning full-service facilities management company self-delivering over 80% of our services across the UK.
Our mobile engineers and cleaners look after a large blue-chip customer base from retail and hospitality to depots and corporate offices. We bring together industry-leading technology, unique skills, and a wealth of sector-specific experience to provide excellent customer service and a safe and welcoming workplace for our customers.
What you'll do
- The Account Support Coordinator will focus on planning high volumes of inspections and ensuring timely delivery. They will also support the account management team in meeting performance and KPIs as per the contract with the client.
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