Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of this role is to lead our change strategy across the zone, obsessed with delighting our customers, with a portfolio of areas dedicated to understanding the voice of the customer, driving change and targeted communication across Africa. The Change Manager will design, lead and implement the strategy for customer experience, change & and voice of the customer. The Change Manager will support the project managers transition leads on key strategic initiatives, in delivering a change strategy that is fit for purpose and drive adoption on key initiatives and programs.

Key Roles & Responsibilities:

• Define and own the end-to-end change strategy, aligned with the AB InBev Change Management methodology, to ensure delivery of project and business objectives

• Lead and govern all phases of change across the program, including:

• Change Impact Assessments

• Mitigation and readiness workshops

• Integrated communication strategy and execution

• Training and capability enablement approach

• Oversee stakeholder management, maintaining and regularly updating the stakeholder matrix and persona profiles

• Identify critical leadership stakeholders and design a leadership engagement roadmap to secure sponsorship, alignment, and sustained change commitment

• Establish and align on change success measures, adoption metrics, and performance indicators with key stakeholders

• Drive continuous monitoring of change outcomes and ensure timely corrective actions or course adjustments where required

• Design, enable, and manage change agent networks as needed

• Ensure change agents are equipped through structured knowledge transfer and training, define engagement routines and key milestones, and track effectiveness while proactively identifying and mitigating risks

• Lead the change training strategy, conducting comprehensive training needs analysis and ensuring all learning solutions are developed in line with AB InBev standards and methodology

• Manage collaboration with training vendors where applicable and ensure knowledge transfer effectiveness is measured as part of change readiness

• Provide hands-on support where required, including the development of training materials, reports, dashboards, and the facilitation of change management capability-building sessions

• Develop and deliver clear, compelling communications, including the creation of high-quality communication materials and infographics to support engagement and understanding across all stakeholder levels

• Own change status reporting and business feedback, ensuring clear visibility of progress, risks, and adoption outcomes

• Partner with programme, project, and business leads to integrate change activities into overall delivery plans, ensuring alignment across timelines, milestones, and outcomes

• Drive continuous improvement of change management practices, incorporating lessons learned and feedback to enhance future initiatives

Key Attributes and Competencies:

• Ability to think conceptually and strategically, while maintaining a cost-conscious and practical approach to using time and resources

• Works with energy and enthusiasm to solve business problems

• Must be able to work under pressure and executes with discipline and a sense of urgency

• Strong interpersonal skills with ability to work with all levels of the organization

• Ability to work in and understand multicultural environments, interacting with various Country, BU, Zone and Global teams

• A confident communicator with good oral and written communication skills

• Excellent interpersonal skills to support, coach and advise on change management

• Proficient in Microsoft Windows Environment

• Travel flexibility

Minimum Requirements:

• Bachelor's Degree or equivalent with 3+ years of experience in Change Management, HR or business

• Embodies the AB InBev culture and 10 principles

• Flexible and agile

• Leadership & project management capabilities

• Practical experience in change management or similar positions advantageous

AB InBev is an equal opportunity employer, and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only shortlisted applicants will be contacted.